Technical Services Manager

Rochester Midland Corporation; Saskatoon; On-site; CAD 85,000 - 100,000; Full time

Job summary

Rochester Midland Corporation seeks a Technical Services Manager in Saskatoon, SK to provide expert consultation on water-treatment applications and to optimize customer outcomes. The role involves hands-on troubleshooting, remote monitoring, and training to secure recurring business and loyalty.

Requirements include a Bachelor’s degree in chemistry or engineering and a minimum of 5 years in maintenance/water treatment, plus a valid driver's license.

Qualifications

• Bachelor’s degree in chemistry, engineering, or related field.
• Valid driver’s license.
• Minimum 5 years of maintenance and water treatment experience.

Responsibilities

• Provide in-depth advice on customer applications for optimal performance.
• Support new installations and equipment calibrations, including remote monitoring and feeding technology.
• Service the mechanical installation and ensure performance and reliability of pumps, piping, chemical feed systems, storage tanks, and other connected systems.
• Maintain relationships with customers and key stakeholders with the sales account manager.
• Deliver customer technical training as required.
• Identify new business opportunities and transfer sales leads to the sales teams.
• Provide comprehensive customer service reports according to RMC policies using RMC tools.
• Maintain company-owned equipment and tools, safety equipment and vehicle.
• Complete all administrative requirements including basic skills/safety training courses.
• Manage inventory at customer sites.
• Deliver on service KPIs including safety, productivity, and customer satisfaction.
• Ensure safe operations according to policies.

Skills

Verbal communication

Written communication

Cooling knowledge

Boiler knowledge

Wastewater knowledge

Food sanitation knowledge

Monitoring tools

Diagnostic tools

MS Office presentations

CRM software

Education

Bachelor’s degree in chemistry, engineering, or related field

Valid driver’s license

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Services Manager

Full Time Saskatoon, SK, CA

Salary Range: CA$85,000.00 To CA$100,000.00 Annually

JOB SUMMARY:

The Technical Services Manager provides an advanced level of service and consultation to the customer’s applications needs related to water treatment. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.

ESSENTIAL JOB FUNCTIONS

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to the sales teams
• Provide comprehensive customer service report according to RMC policies using RMC tools
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Manage inventory / supplies required at customer site
• Deliver upon service KPIs, including safety, productivity, customer satisfaction
• Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
• Perform similar/related duties as needed

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

• Bachelor’s degree in chemistry, engineering, or related field required
• Valid driver’s license

EXPERIENCE:

• Minimum of 5 years of maintenance and water treatment industry related experience required
• Expert level knowledge of water treatment fundamentals, practices, and terminology

SKILLS:

• Excellent presentation, verbal, and written communication skills
• Deep knowledge base in cooling, boiler, wastewater and food sanitation
• Proficient in the use of monitoring and diagnostic tools
• Able to build professional customer presentations using MS Office tools
• CRM software

COMPETENCIES:

• Analytical
• Problem Solving
• Planning, priority setting, and time management
• Autonomous
• Ability to succeed in a fast-paced environment
• Quality and detail oriented
• Teamwork
• Transparency in communication

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

• Sit or stand for extended periods of time
• Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
• Ability to climb stairs and ladders
• Visual acuity necessary to utilize computers and electronic devices
• Extra hours and some travel may be required