Technical Services Analyst

Wenco International Mining Systems; North Vancouver; On-site; CAD 80,000 - 90,000; Full time

Job summary

Wenco International Mining Systems is seeking a Technical Services Analyst to provide remote and on-site support to clients in the mining sector. The role involves problem-solving, client training, and extensive travel. Candidates should have a relevant diploma and experience in enterprise software support, particularly in mining technology.

Qualifications

• 3-5 years in user and admin support for enterprise software.
• Experience with mining technology and real-time software.
• Familiarity with GNSS / RTK systems and Wenco hardware platforms.

Responsibilities

• Provide Tier 1 support to clients both remotely and on-site.
• Conduct one-on-one and classroom training for clients.
• Perform software, hardware, and network troubleshooting.

Skills

Technical skills

Analytical skills

Problem-solving skills

Communication skills

Client relationship-building

Education

Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field

Tools

SQL

Windows networking

Linux server administration

Job description

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Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

We're currently looking for a Technical Services Analyst to join our team in Richmond. BC. The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.

Key Responsibilities

In Office :

• Provide timely phone, email and remote access support for existing customers
• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
• Record / document all client issues through to resolution using Wenco’s issue tracking system
• Plan and practice for system implementation and upgrade projects
• Review and contribute to product documentation

On Site :

• Perform successful implementations and upgrades
• Conduct site inspection and reports in preparation of deployments
• Coordinate resources from mine staff as required
• Provide one-on-one and classroom training on the use and administration of the system
• Troubleshoot software, hardware and network issues

Experience & Knowledge

• Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining
• 3-5 years in user and admin support for enterprise software, ideally in fleet management, high-precision, or machine health systems
• Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux / Windows server administration
• Strong SQL skills; exposure to OpenTSDB, InfluxDB
• Familiarity with GNSS / RTK systems and Wenco hardware platforms
• Valid driver’s license

Skills & Abilities

• Strong technical, analytical, and problem-solving skills.
• Excellent communication, presentation, and client relationship-building skills.
• Able to work independently or in teams, often in high-pressure, remote site environments.
• Skilled in prioritizing and multitasking to meet customer / business needs.

Travel

• Extensive travel required (50%+).

Base salary of $80,000 - $90,000, commensurate with experience and qualifications.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer

The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.

As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service and Information Technology

Software Development and Mining

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