Technical Service Specialist, Ontario

Quaker Houghton; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading chemical solutions provider in Ontario seeks a candidate for a role focusing on product and process optimization at customer sites. The individual will engage in savings projects, implement customer-specific SOPs, and analyze process data. Required qualifications include a Bachelor's degree in Chemistry or Engineering and at least one year of relevant industry experience. Strong customer focus and communication skills are essential for success.

Qualifications

• Minimum of 1 year related industry experience required.
• Ability to work independently and/or with minimal supervision.

Responsibilities

• Identification and documentation of savings projects for customer presentation.
• Create, implement and train customers on SOPs.

Skills

Customer Focus

Results Driven

Communications skills

Proficient in English

Education

Bachelor’s Degree in Chemistry, Engineering, or relevant business area

Tools

Microsoft Office

Job description

Current job opportunities are posted here as they become available.

This position is self-directed on a day-to day basis, and responsible for being on site at a customer(s) performing product and process optimization daily activities to meet the needs of the customer. This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed.

Travel to customer sites/laboratories approximately 60%.

What you will do

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.

What we look for

• Bachelor’s Degree in Chemistry, Engineering, or any relevant business related area.
• Minimum of 1 year related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.