Technical Service Representative - Bilingual (French)

Husqvarna Group; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in Outdoor Power Equipment is looking for a Technical Support representative. This dynamic role involves troubleshooting and diagnosing customer queries while providing exceptional customer service in a bilingual environment. Candidates will have opportunities for career advancement and a chance to work with a diverse customer base.

Benefits

Opportunity for career advancement

Collaborative work environment

Qualifications

• 1-3 years of engine or mechanical experience.
• Familiarity with electronic parts lookup systems.
• Experience in Outdoor Power Equipment service support preferred.

Responsibilities

• Respond to technical questions from customers.
• Troubleshoot and diagnose cases for warranty support.
• Record actions in the Customer Relations Management System.

Skills

Bilingual in French and English

Exceptional oral communication

Interpersonal communication skills

Education

Minimum high school graduate or GED

2-year Technical Vocational degree in engine technologies

Job description

Employer Industry: Outdoor Power Equipment

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Bilingual candidates (French and English) are highly sought after
- Supportive and collaborative work environment
- Chance to provide valuable technical support and solutions to customers
- Engage with a diverse range of customers, including distributors and dealers
- Dynamic role that involves troubleshooting and improving product performance

What to Expect (Job Responsibilities):
- Respond to technical questions from internal and external customers via various communication channels
- Troubleshoot and diagnose individual cases to provide repair support and determine warranty eligibility
- Record case details and actions taken in the Customer Relations Management System (CRM)
- Assist dealers with warranty processing and analyze questionable component failures
- Provide general customer service functions such as order placement and parts look-up

What is Required (Qualifications):
- Minimum high school graduate or GED
- Bilingual in French and English
- 1-3 years of engine or mechanical experience
- Familiarity with electronic parts lookup systems and technical information environments
- Exceptional oral and interpersonal communication skills

How to Stand Out (Preferred Qualifications):
- 1-3 years of experience in Outdoor Power Equipment service support
- 2-year Technical Vocational degree in engine technologies or related fields
- Contact Center experience

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