Technical Service Representative - Bilingual (French)

Husqvarna Group; Mississauga; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading company in outdoor power equipment seeks a Technical Support Representative in Mississauga. This role involves providing technical product support and troubleshooting for distributors and end-users, requiring bilingual skills in French and English. The position offers opportunities for career advancement in a supportive work environment with flexible hours.

Benefits

Flexible hours

Supportive work environment

Opportunities for career advancement

Qualifications

• 1-3 years of engine or mechanical experience is required.
• Knowledge of outdoor power products and applications.
• Basic proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Provide technical product support to distributors and end users.
• Troubleshoot, diagnose, and evaluate cases to determine warranty eligibility.
• Assist dealers with warranty processing and communicate escalations.

Skills

Bilingual in French and English

Customer Service

Troubleshooting

Technical Support

Engine Mechanical Experience

Education

High school diploma or GED

2-year technical vocational degree in engine technologies or related field

Tools

MS Office

Job description

Employer Industry: Outdoor Power Equipment

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible hours
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and product support
- Bilingual requirement (French and English) enhances marketability and skillset

What to Expect (Job Responsibilities):
- Provide technical product support to distributors, dealers, national accounts, and end users via phone, email, and chat
- Troubleshoot, diagnose, and evaluate cases to determine warranty eligibility
- Record case details and actions taken in the CRM system
- Assist dealers with warranty processing and component failure analysis
- Communicate escalations and unresolved incidents to appropriate representatives

What is Required (Qualifications):
- Minimum high school graduate or GED
- Bilingual in French and English
- 1-3 years of engine or mechanical experience
- Knowledge of outdoor power products and applications
- Basic proficiency in MS Office (Word, Excel, Outlook)

How to Stand Out (Preferred Qualifications):
- 1-3 years of experience in outdoor power equipment service support
- 2-year technical vocational degree in engine technologies or related field
- Contact center experience

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