Technical Service Representative

Nova Imprint Business Solutions; Sydney; On-site; CAD 40,000 - 65,000; Full time

Job summary

A local business services provider in Sydney, Nova Scotia is looking for a field service technician. In this role, you will provide excellent service to clients, perform device repairs, and meet key productivity goals. Candidates should have electro-mechanical experience, reliability, and a valid driver's license. Benefits include medical and dental plans, paid time off, and a supportive company culture.

Benefits

Medical/dental/vision plan

Paid time off

Supportive culture

Qualifications

• Experience with electro-mechanical systems.
• Ability to read electrical schematics.
• Valid driver's license and insurance coverage.

Responsibilities

• Provide outstanding service to clients.
• Repair devices using electro-mechanical skills.
• Achieve productivity goals.

Skills

Electro-mechanical experience

Time management skills

Reliability

Tools

Multi-meter

Job description

Nova Imprint Business Solutions has been a Xerox Authorized Agency since 1993. We started in Cape Breton, Nova Scotia and have since expanded, now serving all of Nova Scotia, Prince Edward Island, Eastern New Brunswick and the Magdalen Islands. We are the largest Xerox Authorized Agency in Atlantic Canada.

Nova Imprint Business Solutions continues to grow and expand through satisfied customers while offering the very best local approach to sales and service.

Being a valued partner to Xerox, an industry leader. we are rapidly growing our Business Services division and have an immediate need for professional field service technicians to delight our customers In the Cape Breton Region and the Province of Prince Edouard Island.

Primary Responsibilities

Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.

Use electro-mechanical skills to repair devices.Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.

Achieve key productivity goals.This includes a defined number of calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments based on a defined Service Level Agreement and keeping parts costs to a minimum.

Skills And Qualifications

Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.

Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.

Valid driver's license & appropriate insurance coverage. A background check will be required.

This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here’s what a successful job path looks like in the first 60 days:

You Have Successfully Navigated Through Our New Hire Training And Completed The Technical Training Courses Which Have Set You Up For Success In The Following Categories

• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.
  
  

Additional Benefits

• Being part of a small company with a supportive and collaborative company culture.
• Medical/dental/vision company plan available following a probationary period.
• Paid time off, plus holidays and personal days.