Technical Service Representative

Hayward Holdings, Inc.; Oakville; On-site; CAD 83,000 - 100,000; Full time

Job summary

A leading swimming pool equipment manufacturer in Oakville, Canada, is seeking a Technical Service Representative to manage customer experiences and provide technical support. The ideal candidate will have 3-5 years of experience in customer service, ideally in the pool industry, with strong problem-solving abilities. This full-time position requires excellent communication skills and a technical aptitude for troubleshooting. Competitive compensation is offered.

Qualifications

• 3-5 years’ experience in a Customer Service role.
• Previous experience in a technical role, preferably in the pool industry.
• Capable of handling difficult situations & customers.

Responsibilities

• Provide technical assistance on all product lines.
• Evaluate and fulfill warranty requests.
• Respond promptly to inquiries via phone, email, and fax.

Skills

Customer Service

Technical Aptitude

Problem Solving

MS Office

Job description

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Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control, and energy solutions at our company-owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This role can be located in Oakville, Canada.

This position is responsible for managing the customer experience by providing product support to dealers / distributors and consumers on all Hayward products. Having the ability to troubleshoot technical product issues is necessary to succeed in this role.

Responsibilities

• Provide technical assistance on all product lines to support dealers, consumers and service providers
• Evaluate and fulfill warranty requests in compliance with warranty protocols
• Respond promptly to incoming phone, email and fax inquiries
• Create and maintain service incident records in our technical service database
• Enter replacement part orders for warranty calls into service case system
• Continuously grow technical knowledge on all product lines, both through formal training and individual study
• Participate in industry trade shows and training seminars as required
• Assist with training, projects or administrative duties in off-season
• Other duties as assigned.

Qualifications

• A minimum of 3-5 years’ experience in a Customer Service role
• Previous experience in a technical role, preferably in the pool industry
• Technical aptitude and willingness to learn
• Capable of handling difficult situations & customers
• Ability to prioritize and utilize good judgment in problem solving
• Proficiency in MS Office programs

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Manufacturing

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Technical Service Representative • Oakville, ON, Canada