Technical Service Representative

Sealed Air Corporation; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global packaging solutions company in Mississauga seeks a Cushioning Technical Service Representative. This role involves installing packaging systems, providing technical support, and developing customer relationships. Ideal candidates will have a BA/BS degree, mechanical expertise, and sales experience. The position requires travel within the region and the ability to troubleshoot packaging systems to enhance customer satisfaction.

Qualifications

• 1+ years of high-level mechanical and/or sales expertise.
• 3+ years of MS Office experience.
• Valid Driver’s license.

Responsibilities

• Install packaging systems at customer locations and train operators.
• Repair and troubleshoot equipment breakdowns for customers.
• Understand and articulate Sealed Air Product Care Solutions.

Skills

Strong listening skills

Written communication skills

Verbal communication skills

Mechanical expertise

Sales expertise

Negotiation abilities

Time management

Detail-oriented

Organizational skills

Education

BA / BS Degree or equivalent experience

Tools

MS Office (Word / Excel / PowerPoint)

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Airgenerated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries / territories around the world. To learn more, visit www.sealedair.com .

Position Summary

The Cushioning Technical Service Representative (TSR) will collaborate closely with sales teams to support product services, provide technical assistance, and enhance solutions for Sealed Air customers. This role involves delivering technical services and engineering support for packaging systems within a specific region. The Cushioning TSR will work to establish and strengthen relationships with both new and existing customers, offering consultations on packaging materials, equipment, and processes. Additionally, the Cushioning TSR is accountable for achieving the annual sales forecast for the Protective business within their designated territory.

Job Description

• Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in the designated region; train operators in packaging process, system capabilities, and system safety procedures; answer questions asked by customers related to equipment, health, safety, and environment
• Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies / procedures; take ownership and maintain a high level of quality; follow standards; provide technical information and explanations
• Demonstrates Solution Knowledge – Understand and clearly articulate the full suite of Sealed Air Product Care Solutions, products, and programs to end users
• Leverages Consultative Approach with Customers - understand customer needs / challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends
• Develops New Sales Opportunities - work in partnership with the sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products / equipment / applications, and / or upgrades to existing customers; prepare quotations
• Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities

Qualifications

BA / BS Degree or equivalent experience.

1 + years of high-level mechanical and / or sales expertise

3 + years of MS Office (Word / Excel / PowerPoint)

Valid Driver’s license

Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)

Additional Qualfications

Strong listening, written, and verbal communication skills

High level of mechanical and troubleshooting experience

Packaging experience is a plus

Ability to read and understand technical drawings / troubleshooting charts

Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making

Ability to work across teams and navigate a complex environment

Goal-focused / deadline-driven / results-oriented; Self-starter and coachable

Strong time management, Detail-oriented, and highly organized

Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Excellent listening, negotiation, and presentation abilities

Requisition id : 52067

Relocation : No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [e-mail].

LINK1 MON1