Technical Service Representative

Finning; Fort McMurray; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading company in heavy equipment is seeking a Technical Service Representative focused on Oilsands Shovels in Fort McMurray. This role involves delivering proactive support and technical insights to mining customers, ensuring reliability and performance of heavy machinery. The successful candidate will conduct customer visits, liaise with parts departments, manage technical issues, and recommend safety solutions.

Benefits

Flexible option plan benefits

Matching pension contributions

Employee Share Purchase Plan

Paid vacation with increasing allowance

Accommodation for those outside Fort McMurray

Qualifications

• Minimum 5 years of experience in a customer-facing technical service role.
• Experience working with Caterpillar equipment required.
• Strong communication and organizational skills.

Responsibilities

• Conduct regular customer visits and provide daily technical reports.
• Minimize equipment downtime and support production targets.
• Maintain communication with internal departments.

Skills

Troubleshooting

Mechanical Diagnosis

Customer Relationship Management

Education

Journeyperson Heavy Equipment Technician

Mechanical Trade Certification

Tools

Microsoft Word

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you passionate about heavy equipment and building strong customer relationships?

As a Technical Service Representative (TSR) focused on Oilsands Shovels, you’ll play a critical role in supporting the performance, reliability, and uptime of Caterpillar electric rope and hydraulic shovels. You’ll be the trusted technical advisor to our mining customers—delivering proactive service, technical insights, and timely solutions to keep their operations running smoothly.

We look forward to you joining our team!

Job Description:

• Schedule and conduct regular customer visits, set agendas, and provide daily technical reports.
• Liaise with the Finning Parts Department to ensure timely delivery of required components.
• Minimize equipment downtime and support production targets through proactive service.
• Conduct technical audits and provide detailed analysis and service recommendations.
• Advise customers on component replacements based on machine condition and performance data.
• Maintain open communication with internal departments including parts, service, and technical support.
• Rapidly escalate machine-down situations to appropriate teams for immediate resolution.
• Recommend safety solutions and identify opportunities for SIF (Serious Injury or Fatality) mitigation.
• Build and maintain a technical issue library to support long-term service planning.
• Ensure most of your time is customer-facing, delivering hands-on support and relationship management.
  
  

Qualifications:

• Journeyperson Heavy Equipment Technician (HET), Millwright, or equivalent mechanical trade certification is an asset.
• Minimum 5 years of experience in a customer-facing technical service role.
• Strong troubleshooting background with proven ability to diagnose and resolve mechanical issues.
• Experience working with Caterpillar electric rope and hydraulic shovels is required.
• Solid understanding of mining operations and equipment performance requirements.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Comfortable working independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft Word and basic computer applications.
• Valid driver’s license and ability to access Oilsands customer sites.
• Must provide and maintain a satisfactory driver’s abstract.
  
  

Note:

• This position is based out of our Fort McMurray office location.
• Camp and accommodations are provided for those living outside of Fort McMurray.
• Permanent, full-time role.
• Hybrid role, with the ability to work from home 1 day per week once trained.
• Continuous rotation, 14 x 14 schedule.
• Some travel required for the role (up to 10%).
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.
  
  

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.