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Technical Service Representative

Duliban Insurance Brokers

Fonthill

On-site

CAD 40,000 - 55,000

Full time

7 days ago
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Job summary

Duliban Insurance Brokers is seeking dedicated individuals to join their team. This role involves handling billing, policy transactions, and customer communication within a professional environment. Enjoy competitive compensation, a comprehensive benefits package, and opportunities for growth in a supportive team.

Benefits

Medical, dental and vision coverage
Health spending account
RRSP and DPSP Plan
Paid time off to volunteer
Training and development opportunities

Qualifications

  • 0-1 years working in the insurance industry is preferred.
  • Demonstrates a high degree of professionalism and integrity.
  • Possesses proficiency in computer skills.

Responsibilities

  • Handle policy transactions, including cancellations and reinstatements.
  • Communicate with clients for billing inquiries and payments.
  • Prepare and report weekly on policy cancellations.

Skills

Professionalism
Attention to detail
Customer service skills
Communication skills
Teamwork

Job description

Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?

At Duliban Insurance, our tenets of honesty, integrity and hard work inform everything we do – we are committed to delivering exceptional client service in every interaction by combining innovative technology with our deep community roots. As a proud local business with a big vision, we're always looking for passionate individuals to join our award-winning Dream Team and grow with us!

Primary Responsibilities
  • Complete billing items for Personal Lines, Farm, and Commercial accounts
  • Process Pathway requests and support campaign initiatives
  • Handle policy transactions, including cancellations, reinstatements, changes, and reissues
  • Communicate with clients using a variety of methods for direct billing inquiries and payments, and respond to non-licensed SSK/chat inquiries
  • Update the Duliban Hub with current billing information for all insurance providers
  • Prepare and report weekly on policy cancellations, including identifying reasons for cancellation
  • Greet and triage incoming phone calls and walk-in clients, directing them to the appropriate insurance professionals across departments
  • Manage callbacks in accordance with their procedures
  • Reconcile and close out payment batches, including e-transfer summaries, cheques, and debit payments
  • Prepare outgoing mail and courier packages as required
  • Enter leads generated from client phone calls, quote inquiries, and monoline email requests
  • Adhere to all company health and safety policies
  • Perform all other related duties as assigned, with a high level of integrity and professionalism



Requirements

  • Demonstrates a high degree of professionalism and integrity
  • Possesses proficiency in computers skills
  • Pays close attention to detail and multitasks with a high level of organization and accuracy
  • Works well within a team and independently, taking initiative to assist team members where needed
  • Has excellent interpersonal and communication skills with strong customer service skills
  • Interacts with patience, enthusiasm, dedication and professionalism
  • 0-1 years working in the insurance industry is preferred


Benefits

The Company

Duliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winning Brokerage of the Year (2019), and Lincoln’s Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs.

As a valued Dream Team Member, you receive:

• Competitive compensation
• A benefit package including medical, dental and vision coverage
• A health spending account to use at your discretion
• RRSP and DPSP Plan
• Paid time off to volunteer in the community
• Training and development opportunities

Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us!



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