Technical Service Rep (Site) II - 27794

emergiTEL Inc.; Tiverton; On-site; CAD 50,000 - 70,000; Full time

Job summary

emergiTEL Inc. is seeking a Senior Electromechanical Technician to support a client’s fleet of printers. This proactive role demands high reliability and exceptional troubleshooting skills, where technicians will perform maintenance and repairs while ensuring customer satisfaction. Candidates with backgrounds in related fields like HVAC or automotive mechanics are encouraged to apply, as the position requires active engagement and a strong commitment to service excellence.

Qualifications

• Experience with electromechanical systems; HVAC, Electrician, Automotive Mechanic backgrounds are relevant.
• Ability to lift 50 pounds and engage in physical activities.
• Valid driver's license and clean driving history required.

Responsibilities

• Provide outstanding service and support to client’s fleet of printers.
• Perform technical diagnostics, repairs, and maintenance on equipment.
• Serve as primary customer contact to ensure satisfaction.

Skills

Senior Electromechanical experience

Troubleshooting electrical circuits

Time management

Reliability

Job description

Working Hours: 7AM - 3:30PM PRIMARY RESPONSIBILITIES: • Offer outstanding service to one client. Support client’s fleet of printers and multi-function printers. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction. • Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment. • Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software. • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment. • Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices SKILLS AND QUALIFICATIONS: • Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. • Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines. • Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check. • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving. Safety is our top priority, especially around electrical components