Technical Service Now, Lead (6-month contract)

Interac; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a ServiceNow Technical Lead to shape the future of digital solutions in Canada. This role involves designing and executing a comprehensive ServiceNow strategy, ensuring compliance with ITIL frameworks, and enhancing operational delivery across various modules. You will collaborate with diverse teams, manage integrations, and optimize platform performance. If you are passionate about driving innovation and making a significant impact in a dynamic environment, this opportunity is perfect for you. Join a community of creative thinkers and problem solvers dedicated to excellence in the digital economy.

Benefits

Performance-driven pay

Multitude of benefits and perks

Investment in education and training

Qualifications

• Deep understanding of the ServiceNow platform and its capabilities.
• Proficiency in configuring and customizing ServiceNow applications.

Responsibilities

• Design and implement ServiceNow platform architecture and oversee operations.
• Customize ServiceNow applications and manage integrations with other systems.

Skills

ServiceNow platform

IT Service Management (ITSM)

IT Operations Management (ITOM)

Customer Service Management (CSM)

REST APIs

SOAP APIs

Problem-solving skills

Communication skills

Organizational skills

Education

University degree in Computer Science

Equivalent combination of education and work experience

Tools

ServiceNow Studio

Flow Designer

Workflow Editor

Job description

Technical Service Now, Lead (6-month contract)

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.

The ServiceNow Technical Lead will have responsibilities in building and executing ServiceNow strategy for Interac’s enterprise, through the compliance to processes, procedures, and policies, aligned with ITIL framework and ITSM standards. This role will administer, manage and carry out all aspects of the ServiceNow platform architecture roadmap and will be responsible for designing, implementing, and maintaining ServiceNow solutions that meet the needs of our organization. This role requires a deep understanding of the ServiceNow platform, including its capabilities, limitations, and best practices.

You'll be responsible for:

• Designing and implementing ServiceNow platform architecture roadmap and oversee day to day operational delivery to align with business objectives.
• Oversee the implementation of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and others.
• Customize ServiceNow applications and facilitate the rollout of new applications and modules.
• Design and implement integrations between ServiceNow and other enterprise systems.
• Establish and enforce governance standards for the use of the ServiceNow platform.
• Monitor and optimize the performance of the ServiceNow platform.
• Create and maintain detailed documentation of the ServiceNow architecture, design, and implementation processes.
• Collaborate with business stakeholders, IT teams, and external vendors to ensure successful project delivery.
• Liaising with support staff from our key vendors to drive the design & implementation of ServiceNow components and integration.
• Work with external business partners and customers to ensure ServiceNow architecture meets all functional and non-functional requirements and needs of Interac organization.

You bring:

• A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
• Deep understanding of the ServiceNow platform, including its architecture, modules, and capabilities.
• Proficiency in configuring and customizing ServiceNow applications and modules (ITSM, ITOM, CSM, SecOps, SAM/HAM).
• Experience with ServiceNow development tools, including Flow Designer, Workflow Editor, and ServiceNow Studio.
• Experience with role-based access control (RBAC) and data security within ServiceNow.
• Experience in planning and managing ServiceNow implementation projects.
• Understanding of security best practices and compliance requirements.
• Experience with REST and SOAP APIs for integrating ServiceNow with other systems.
• Excellent problem-solving and communication skills.
• Ability to work effectively in both team and independent settings.
• Strong organizational skills and attention to detail.

Nice to have:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in various modules (e.g., ITSM, ITOM, CSM).
• ITIL V4 Certification or higher.
• Experience managing Infrastructure and network programs in the Payments space.

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you.