Technical Service Manager - Private Cloud

Lloyds Banking Group; Halifax; Hybrid; CAD 125,000 - 139,000; Full time

Benefits offered by this job

Hybrid Working

Job Share

Flexible Working Options

Job summary

Lloyds Banking Group in Halifax or Leeds seeks a Technology Service Manager (Private Cloud) to own the end-to-end service for the Private Cloud platform. You will lead live service delivery, governance of supplier activity and cross-functional collaboration to ensure a secure, high-quality consumer experience.

You will work with Senior Leadership, Product Owners and Engineering Leads in an agile environment, driving improvements and incident response while shaping the team’s direction and

Qualifications

• Proven Service Management experience with supplier/partner relationships.
• Confidence to connect with and influence internal customers and external partners at all levels.
• Experience in a fast-paced IT organisation with handling conflicting priorities.
• Boldness to challenge the status quo to ensure best customer outcomes.
• Ability to lead and progress a workload independently.
• High attention to detail and stakeholder empathy.

Responsibilities

• Lead opportunities and enhancements within existing partner agreements and new contracts with Global Sourcing & Supplier Management.
• Manage important client relationships under supervision of senior colleagues or coordinate with a group of transactional clients.
• Identify shortcomings and propose improvements to processes and systems with a plan for change management.
• Develop and/or deliver budget plans for own area with guidance from senior colleagues.

Skills

Service Management

Supplier/Partner Management

Stakeholder Management

ITIL processes

Cloud Platforms

Data Analysis

Automation & Tooling

Tools

Power BI

Power Automate

ServiceNow

Dynatrace

Job description

End Date

Thursday 08 October 2026

Salary Range

£67,023 - £74,470

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Private Cloud Technology Service Manager

Job Description

JOB TITLE: Technology Service Manager ( Private Cloud )

Salary

£67,023 - £ 74,470

Location(s)

Halifax or Leeds

Hours

Full-time - 35 hours per week

Working Pattern

Our work style is hybrid, which involves spending at least t wo days per week, or 40% of our time, at our Halifax or Leeds office.

About this opportunity

The Private Cloud team is on a journey creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations.

Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained within. Through oversight and governance of supplier activity, we drive all aspects of the platform and product lifecycle to deliver a safe and secure services alongside an excellent consumer experience.

We're seeking an experienced, motivated and innovative Service Manager to play a pivotal role in delivering service excellence as well as leading and shaping the direction of our team. You'll work with the Senior Leadership Team, Product Owners and Engineering Leads and partners to support and protect important systems and services as well as driving forward improvements to the live service provision of our Platform.

Are you a self-motivator, with a desire to learn and develop your career in technology which underpins the bank's desire to help Britain prosper? This could be the role for you!

By working in collaboration with our internal labs, you'll ensure our services are resilient and efficient and get to be directly involved in live service issues, leading/supporting meetings both during an incident and in the subsequent post-mortem reviews. This role involves working in Agile environments, collaborating across multiple teams and disciplines to deliver high quality outcomes at pace.

Through innovative thinking, data analysis, process improvement, and cross-functional collaboration, you'll play a key role in driving service excellence and put service at the forefront of everything you do.

What you'll do

• Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
• Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
• Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
• Develop and/or deliver budget plans for own area with guidance from senior colleagues

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you'll need

Please don't be discouraged if you don't meet every requirement, we value candidates who show passion, a strong desire to learn, and can bring additional attributes beyond their technical expertise.

• Proven Service Management experience with supplier/partner relationships
• Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
• Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
• Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
• Confidence in leading and controlling large meetings
• Ability to lead and progress a workload independently
• High level of care and a precise attention to detail
• Ability to deal with challenge, maintaining an independent view of the circumstances
• It would be great if you also had any of the following;
• Good working knowledge of Infrastructure, Cloud Platforms (CaaS, IaaS, AVS, VWware, VCF, Net Apps, Networks)
• Stakeholder & Supplier Management of third-party vendors and internal stakeholders
• Data analysis, insight, and presentation
• Automation & tooling (Power BI, Power Automate, ServiceNow, Dynatrace)
• Utilisation of 'AI' in the workplace
• ITIL processes (incident, problem, change, service continuity)

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated W