Technical Service Director

Bedard Resources; Saint-Marc-des-Carrières; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player in the manufacturing sector is on the lookout for a Technical Service Director to lead a dynamic team. This role is pivotal in enhancing operational efficiency and ensuring high technical standards across automated cutting systems. You will oversee a diverse team, implement innovative technologies, and develop training programs to elevate technical skills. If you thrive in a fast-paced environment and have a passion for innovation, this opportunity offers a friendly workplace with a flexible schedule, comprehensive insurance, and a commitment to employee satisfaction. Join a growing organization that values your contributions and encourages professional development.

Benefits

Flexible Schedule

Comprehensive Group Insurance

Friendly Work Environment

Regular Social Events

Qualifications

• University degree in engineering, operations management, or business administration required.
• Proven expertise in managing complex projects in industrial environments.

Responsibilities

• Lead a multidisciplinary team to optimize operational efficiency.
• Implement proactive maintenance strategies to prevent equipment breakdowns.
• Oversee the introduction of new technologies and ensure compliance.

Skills

Project Management

Technical Support

Operational Efficiency

Team Leadership

Bilingual Communication

Education

University Degree in Engineering

Degree in Operations Management

Degree in Business Administration

Job description

Our client, a major player in the manufacturing industry, designs custom cutting solutions tailored to the specific needs of its clients. With five facilities, the company has successfully delivered numerous systems across North America and Europe. Its commitment to excellence is demonstrated by high-performance equipment, comprehensive installation support, and specialized technical assistance. In the midst of its growth, the company is seeking new talent to join its dynamic team and contribute to large-scale projects. Reporting to the Vice President of Operations, the Technical Service Director is responsible for the overall performance of automated cutting systems. They lead the department’s activities with the goal of optimizing operational efficiency, maintaining high technical standards, and promoting continuous improvement of equipment while ensuring compliance with industry standards and requirements.

Tasks

• Lead a multidisciplinary team of technical specialists, administrative staff, and maintenance personnel.
• Improve the overall performance of equipment by optimizing commissioning, repair, maintenance, and technical support processes.
• Implement a proactive maintenance strategy to prevent breakdowns and reduce corrective interventions.
• Oversee the implementation of new technologies to ensure a smooth transition and compliance with quality standards.
• Contribute to organizing the department for efficiency, team autonomy, and increased customer satisfaction.
• Develop and deploy continuous training programs to enhance technical skills.
• Perform any other related tasks.

Advantages

• Enjoy a flexible schedule promoting work-life balance.
• Access a comprehensive group insurance program.
• Be part of a constantly expanding organization.
• Work in a friendly and motivating environment.
• Take part in regular social events organized for employees.

Job requirements

• University degree in engineering, operations management, or business administration.
• A career marked by a strategic role in a large organization, with comparable responsibilities.
• Proven expertise in managing complex projects and supporting change in demanding industrial environments.
• Intermediate proficiency in English, as 50% of the clientele is bilingual.

Desired profile

• Interest in innovation and technology.
• Excellent ability to structure activities, manage multiple priorities, and deliver concrete results within tight deadlines.