Technical Sales Support Superbolt & Boltight • Canada - Edmonton

Nord-Lock International AB; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in bolting technologies is seeking a Technical Sales Support to enhance their sales efforts in Edmonton. The successful candidate will leverage their technical knowledge to understand customer needs and support sales initiatives, maintaining high standards of service. With a focus on heavy industries, this role demands strong communication and organizational skills. The company offers significant professional growth opportunities within a collaborative environment.

Benefits

Opportunities for professional development

Competitive benefits including medical, vacation, and retirement plan

Qualifications

• Minimum of 3 years of experience in a technical field.
• Exposure to heavy industries preferred (Oil and Gas, Mining, etc.).
• Ability to read and understand technical drawings.

Responsibilities

• Support sales efforts by processing sales documents (quotes, orders).
• Act as a point of contact for client inquiries.
• Maintain accurate customer records.

Skills

Interpersonal skills

Time management

Organizational skills

Communication skills

Education

Technical Diploma or trade certificate

Tools

Microsoft Office

ERP systems

CRM system

Job description

What do the Shinkansen high speed railway in Japan, Burj Khalifa in UAE, NASA space probes and offshore wind turbines have in common? They are prime examples of constructions with constant vibrations causing stress on the applications which, if not secured properly, jeopardizes safety. Most people don’t devote a thought to bolts loosening – but we do. Every minute. Every hour. All day. All Year. Our promise to build connections that last goes beyond manufacturing the best bolting technologies to expert support and pioneering digital solutions.

Do you have a strong background and passion for engineering excellence and providing solutions for our customers.Then you might be the person we are looking for to take on the role as our Technical Sales Support.

Inthe role asour Technical Sales Support,your mission will be tounderstand customer requirements and support the sales efforts to increase the sales and market presence of the company as the primary technical resource for internal and external customers, supporting the evaluation and selection of product. Communicate customer requirements to co-workers and management andmaintain accurate and updated customer account records to ensure the best possible service is provided.

This position will be based out ofour Edmonton facility in Alberta, Canada. Relocation is not being offered for this position.

As the Technical Sales Supporton our team, you will

• Support thesales efforts by creating, reviewing, validating and processing sales documents (quotes, orders, etc.)
• Be a point of contact for clients (inside and outside) with inquiries about products, orders, and deliveries.
• Provide thehighest level of service to the Nord-Lock Group’s customers in conformance with established company policies and procedures.
• Maintain accurate and up to date customer records to ensure the best possible service is provided.
• Assist with interpretation of parts drawings and customer specifications.
• Be able to travel (

This list in not all inclusive and may include other duties as assigned and necessary for the operation and management of the business.

Requirements

• Technical Diploma, trade certificateor equivalent in a technical field with a minimum of3 years of experience
• Exposure to heavy industry such as Oil and Gas, Refining, Power Generation, Mining, etc. is preferred.
• Detail-oriented and strong interpersonal skills with ability to communicate and develop relationships with both internal and external stakeholders.
• Excellent time management skills, including email and telephone correspondence.
• Excellent computer skills with proficiency in Microsoft Office. Experience with Enterprise Resource Planning (ERP) systems and / or Customer Relationship Management (CRM) system is a plus.
• Ability to work independently in a fast-paced environment and be willing to learn and improve in all skill areas.
• Proven record of operating within a team.
• Must be able to read and understand technical drawings and documents.
• Ability to work under pressure with tight deadlines.
• Ability to demonstrate effective interpersonal skills, as well as sound judgement, professionalism, confidentiality and good decision-making skills.
• Must be able to effectively organize and prioritize a high volume of work.
• Must be able to communicate effective and professionally, both verbally and in writing.

What we offer

• Opportunities to develop and grow professionally
• Genuinely great coworkers who want to see the company and each other succeed
• Competitive benefits including medical, vacation, paid holidays and a retirement plan

We value diverse teams to work smarter and deliver solutions in a dynamic environment while offering challenging projects and opportunities to learn and develop for your success.

How to apply

Please send us your resume as soon as possible as we are reviewing candidates continuously.

Nord-Lock Group as an employer

Nord-Lock Group is a global leader in bolting and engineering solutions. From deep subsea to outer space, our promise to build connections that last goes beyond manufacturing the best bolting technologies. Our people are experts in the lifecycle of secure bolted joints, innovators at the forefront of digital solutions and committed to doing business with respect for people and planet. Our technology brands are all the original inventors of their respective technologies : Nord-Lock wedge-locking washers, Superbolt mechanical tensioners, Boltight hydraulic tensioners and Expander System pivot pins. Nord-Lock Group is wholly owned by Investment AB Latour, an investment company quoted on the Nasdaq OMX Stockholm. The total turnover for Nord-Lock Group is 1.9 billion SEK and the company has more than 700 co-workers. For more information about us, please visit

www.nord-lock.com .

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