Technical Sales Operations Specialist

Novacell Solutions Inc.; Richmond; On-site; CAD 70,000 - 95,000; Full time

Job summary

Novacell Solutions Inc. in Richmond, BC, is seeking an in-office Technical Sales Operations Specialist with a solid foundation in Wireless Network and Wireless Coverage technologies.

You will bridge customers, engineering, sales, and global vendors while managing the entire order fulfillment lifecycle. Responsibilities include reviewing POs, generating vendor POs, tracking delivery dates, and reporting in sales meetings.

Qualifications

• 2+ years in sales operations, procurement, or technical coordination in Wireless industries.
• Understanding of wireless network architecture and BOMs.
• Experience processing POs and issuing vendor POs with accuracy.
• Excellent communication to summarize timelines and report in meetings.
• Willingness to attend early mornings or late evenings for global teams.
• On-site location at corporate office.

Responsibilities

• Technical Order Review: verify incoming POs and BOMs
• Vendor Procurement & Coordination
• Delivery & Timeline Tracking
• Sales Meeting Reporting
• Global Cross-Functional Collaboration
• Data Integrity in ERP/CRM

Skills

Technical sales operations

Wireless network knowledge

Procurement coordination

Order management

ERP systems

CRM platforms

Excel proficiency

Global communication

Tools

NetSuite

SAP

Salesforce

Excel

Job description

We are seeking an in-office Technical Sales Operations Specialist with a solid foundation in Wireless Network and Wireless Coverage technologies. In this critical role, you will bridge the gap between our customers, engineering, sales, and global vendors. You will manage the entire order fulfillment lifecycle—from reviewing complex technical customer Sales Orders (SOs) to generating precise vendor Purchase Orders (PO). Additionally, you will participate in sales meetings to report on equipment delivery dates. Because of our international footprint, this position requires flexibility to occasionally attend early morning or late evening meetings with global teams.

Key Responsibilities:

• Technical Order Review: Receive, analyze, and verify incoming customer POs for technical accuracy. Ensure bills-of-materials (BOMs) for wireless network equipment and coverage solutions match engineering quotes perfectly.
• Vendor Procurement & Coordination: Translate customer requirements into accurate vendor POs. Coordinate directly with global manufacturers and suppliers of wireless infrastructure components.
• Delivery & Timeline Tracking: Monitor vendor production, lead times, and shipping schedules for wireless network hardware and software licenses across different time zones.
• Sales Meeting Reporting: Join regular sales meetings to provide accurate updates on equipment delivery dates, deployment readiness, and potential supply chain bottlenecks.
• Global Cross-Functional Collaboration: Partner closely with international sales, engineering, and logistics teams. Maintain scheduling flexibility to accommodate occasional off-hours meetings.
• Data Integrity: Maintain exact records of hardware configurations, software licenses, support and warranty, vendor commitments, and delivery timelines in our ERP/CRM system.

Qualifications:

• Domain Expertise: 2+ years of experience in sales operations, procurement, or technical coordination specifically within the Wireless Network, Telecommunications, or Wireless Coverage (DAS and 4G/5G) industries.
• Technical Aptitude: Fundamental understanding of wireless network architecture, RF coverage components, antennas, cabling, and related hardware infrastructure. Ability to confidently read and interpret technical bills-of-materials (BOMs).
• Order Management Skills: Proven experience processing customer POs, matching configurations, and issuing vendor purchase orders with zero error margins.
• Global Communication & Presentation: Excellent communication skills, with the ability to summarize complex logistics timelines and present delivery dates clearly during internal sales meetings.
• Schedule Flexibility: Flexibility to occasionally attend early morning or late evening meetings to sync with international vendors and global offices.
• Location: Ability to work full-time, on-site at our corporate office.
• Tools & Systems: Proficiency with ERP systems (e.g., NetSuite, SAP) and CRM platforms (e.g., Salesforce). High competency in Microsoft Excel for tracking complex orders.

Salary Range: C$70-$95K

Thank you, and we look forward to hearing from you!