Technical Sales and Support

Dover Corporation; Saint John; On-site; CAD 60,000 - 90,000; Full time

Job summary

OPW, a global leader in fluid-handling solutions and part of Dover, is seeking a Technical Sales & Support Specialist. The role emphasizes technical troubleshooting, customer service, and long-term client relationships with OEMs, distributors, and customers.

You will expand market awareness, stay current with product knowledge, and collaborate with engineering to meet project requirements while adhering to safety regulations in hazardous environments.

Qualifications

• Post-secondary education in Electrical, Mechanical, or IT field or equivalent experience would be considered an asset.
• Excellent comprehension with the ability to understand, describe and discuss problems of a technical nature.
• Experience with Salesforce and Microsoft Teams would be considered an asset.
• Proven excellence in customer service and professional behavior.

Responsibilities

• Develops and maintains strong client relationships with OEMs, customers and distributors.
• Develops and maintains comprehensive technical knowledge of BASE products, applications, features, advantages and benefits.
• Keeps up with internal and external training and development.
• Responsible for selling and supporting BASE Engineering products to new and existing clients.
• Identify and resolve client concerns; recommend actions to prevent recurrence.
• Understand and comply with regulations regarding Hazardous Environments to ensure safe operations.
• Expand market awareness by communicating features and benefits of products and systems.
• Work with the engineering team to ensure customer project requirements are met.
• Resolve incoming customer escalations through effective communication and escalate urgent issues as needed.
• Maintain records of customer communications and contact information.
• Contribute to knowledge systems to enhance solutions provided to customers.

Skills

Customer service

English communication

Technical troubleshooting

Relationship building

Education

Post-secondary education in Electrical/Mechanical/IT

Tools

Salesforce

Microsoft Teams

Microsoft 365 (Outlook, Excel, PowerPoint)

Job description

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Job Summary

We are currently seeking a Technical Sales & Support Specialist who has demonstrated technical skills and sales ability, enjoys working in a fast-paced environment and is looking to establish long-term career growth. This position requires superior customer support skill that includes empathy and urgency as well as an aptitude to troubleshoot a variety of hardware and programming issues.

Key Responsibilities

• Develops and maintains strong client relationships with Original Equipment Manufacturers (OEM’s), customers and distributors.
• Develops and maintains comprehensive technical knowledge of all BASE products, applications, features, advantages and benefits.
• Keeps up with internal and external training and development.
• Responsible for selling and supporting BASE Engineering products to new and existing clients.
• Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future.
• Understand and comply with regulations regarding Hazardous Environments to ensure a safe and healthy work environment for our customers.
• Expand market awareness of our products and our industry experience by communicating features and benefits of our products and systems effectively.
• Work with the engineering team to ensure customer project requirements are met.
• Resolve incoming Customer escalations through effective communication and elevate urgent issues to appropriate team as necessary.
• Maintain records of customer communications and contact information as required.
• Contribute to knowledge systems to enhance solutions provided to customers.

Qualifications

• Post-secondary education experience in Electrical, Mechanical, or IT field or equivalent experience would be considered an asset.
• Excellent comprehension with the ability to understand, describe and/or discuss problems of a technical nature.
• Contribute to knowledge systems to enhance solutions provided to customers.
• Strong oral and written communication skills in English.
• Experience with Salesforce and Microsoft Teams would be considered an asset.
• Proven excellence in customer service skills.
• Represent BASE in a Professional and Ethical manner.
• Ability to multitask effectively with attention to detail.
• Knowledge of Microsoft 365 including Outlook, Excel, and PowerPoint.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We Are Dover

We Are Dover Dover is a diversified global manufacturer and solutions provider.

We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies.

Dover combines global scale with operational agility to lead the markets we serve.

Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible.