Director, Store Infrastructure Delivery

Canadian Tire Financial Services; Toronto; On-site; CAD 98,000 - 163,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Other perks to support wellbeing

Career growth opportunities and store/

Broadband

Job summary

Canadian Tire Financial Services is seeking a Director of Store Infrastructure Delivery to oversee end-to-end planning, governance, and execution of modernization programs across the retail network.

You will lead cross-functional teams, manage dependencies, and ensure operational readiness with minimal business disruption across stores and dealers. A senior level track record in large-scale infrastructure programs is required.

Qualifications

• 10+ years of experience leading large-scale technology, infrastructure, retail, or business transformation programs.
• Bachelor's degree in Business, Technology, Engineering or related discipline.
• Proven ability to lead cross-functional teams and influence executives across departments.

Responsibilities

• Own End-to-End Delivery: plan, govern, and deliver store infrastructure programs from initiation through deployment and support.
• Manage Change & Dependencies: coordinate complex technology changes, release sequencing, and risk mitigation.
• Drive Store Deployment Readiness: lead rollout planning, cutover execution, migration activities, and operational readiness.

Skills

End-to-End Delivery

Change & Dependencies

Deployment Readiness

Cross-Functional Leadership

Executive Stakeholder Management

Risk Management

Governance

Organizational Change

Education

Bachelor's degree in Business, Technology, Engineering

Job description

The Director, Store Infrastructure Delivery is accountable for the end-to-end planning, governance, and execution of store infrastructure modernization programs across the retail network. This role provides centralized leadership and delivery oversight for complex, multi-workstream initiatives that impact stores, dealers, field operations, infrastructure teams, vendors, and business stakeholders. The Director ensures infrastructure programs are delivered in a coordinated, predictable, and low-disruption manner by managing dependencies, deployment sequencing, operational readiness, risk mitigation, and stakeholder communications. Acting as the single point of accountability for infrastructure delivery, the role drives successful execution from program initiation through deployment, stabilization, and transition to support.

What you’ll do:

• Own End-to-End Delivery: Accountable for planning, governing, and delivering store infrastructure programs from initiation through deployment, stabilization, and handoff to support.
• Manage Change & Dependencies: Coordinate complex technology changes, release sequencing, infrastructure dependencies, and risk mitigation across multiple initiatives.
• Drive Store Deployment Readiness: Lead rollout planning, cutover execution, migration activities, operational readiness, communications, and hypercare support to ensure successful store implementations.
• Orchestrate Cross-Functional Teams: Align infrastructure, network, hardware, operations, application, and vendor teams to deliver programs on time and with minimal business disruption.
• Provide Executive & Dealer Visibility: Serve as the single accountable leader for program status, risks, decisions, escalations, and stakeholder communications across business, Dealer, and technology teams.
• Ensure Operational Excellence: Establish delivery standards, governance processes, and continuous improvement practices that enable predictable, repeatable, and low-risk infrastructure modernization across the store network.
• Build and lead a high-performing Store Infrastructure Delivery organization. Develop delivery managers, program managers, and technical oversight resources.
• Establish delivery standards, governance frameworks, and best practices.
• Foster collaboration across Infrastructure, Store Technology, Operations, Security, and Business teams.
• Drive a culture of accountability, proactive risk management, and execution excellence.

What you bring:

• 10+ years of experience leading large-scale technology, infrastructure, retail, or business transformation programs.
• Bachelor's degree in Business, Technology, Engineering, or related discipline.
• Proven experience delivering complex, multi-million-dollar portfolios involving hardware, infrastructure, software, vendor, and operational change initiatives.
• Demonstrated ability to lead cross-functional teams and influence executives across technology, operations, vendors, and business functions.
• Strong understanding of project governance, risk management, deployment planning, change management, and operational readiness.
• Experience leading large-scale retail deployments, lifecycle upgrades, or infrastructure modernization initiatives.
• Strong financial acumen with experience managing budgets, business cases, vendor contracts, and portfolio investments.
• Exceptional stakeholder management, communication, and executive presentation skills.
• Ability to drive organizational change and establish new operating models and governance structures.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts
• Broadband

Salary Range: $98,000 – $163,000. Our typical hiring range is between $98,000 and $140,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits‑eligible employees and their families, including total well‑being, and mental health tools and resources for all employees.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world‑class owned brands and exciting market‑leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here.