Technical Publications & Documentation Leader

Tigercat Industries; Brantford; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Family-oriented company

Profit sharing

RRSP matching

Training reimbursement

Healthcare benefits + EAP

Active social committee

Job summary

Tigercat Industries in Brantford, Ontario, is seeking a Technical Publications Manager to lead and evolve our technical documentation function. You will shape the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base.

You will work closely with Engineering, Manufacturing, Service, Product Support to ensure publications meet operators', technicians', dealers', and customers' needs worldwide.

Qualifications

• Minimum 5 years in technical writing or related field.
• Experience leading technical publications teams.
• Ability to interpret engineering drawings and service procedures.
• Proficiency with Paligo CMS, InDesign, and SolidWorks Composer is a plus.

Responsibilities

• Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage workloads, priorities, resources, and project assignments for publications.
• Establish vision, processes, technologies, and long-term strategy for publications.
• Monitor performance metrics and reporting for publication quality and timelines.
• Drive continuous improvement using data and stakeholder feedback.
• Oversee creation and delivery of operator manuals, service manuals, parts catalogs, and related docs.
• Ensure documentation is accurate, consistent, and aligned with product configurations.
• Improve documentation structure, usability, and delivery formats.

Skills

Leadership

Mechanical/Industrial

Technical writing

Documentation tools

Structured authoring

Content reuse

Change management

Communication

Organization

Analytical thinking

Education

Bachelor's degree in Technical Communication

Engineering or Information Management degree

Paligo CMS experience

Tools

Paligo CMS

Adobe InDesign

SolidWorks Composer

Job description

Tigercat Industries in Brantford, Ontario, is seeking a Technical Publications Manager to lead and evolve our technical documentation function. You will shape the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base.

You will work closely with Engineering, Manufacturing, Service, Product Support to ensure publications meet operators', technicians', dealers', and customers' needs worldwide.