Technical Project Manager - Pre & Post-Sales Escalations

Fortinet, Inc.; Burnaby; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading cybersecurity firm in Canada seeks an experienced Project Manager to oversee pre-sales feature development and post-sales issue resolution. The role requires expertise in project management and technical support, as well as strong communication skills. Candidates should possess a bachelor's degree in a technical field and relevant knowledge of networking technologies. This full-time position offers a competitive salary between $100,000 - $130,000, with comprehensive benefits and a supportive work environment.

Benefits

100% company paid medical, dental, and vision coverage

Health Spending Account

Personal Spending Account

Employee & Family Assistance Plan

Qualifications

• Previous experience in project management, technical support, software development or QA.
• Handling complex customer escalations.
• Strong communication and professionalism.

Responsibilities

• Manage escalations from the field.
• Track projects until a solution is delivered.
• Coordinate with sales and support engineers.

Skills

Project management

Technical support

Software development

QA

Communication skills

Detail-oriented

Ability to work under pressure

Education

Bachelor's degree in computer science, Engineering or related technical discipline

Tools

TCP/IP

Firewalls

Routers

Switches

VPN

IPS

Antivirus

Web Filtering

Antispam

Job description

A leading cybersecurity firm in Canada seeks an experienced Project Manager to oversee pre-sales feature development and post-sales issue resolution. The role requires expertise in project management and technical support, as well as strong communication skills. Candidates should possess a bachelor's degree in a technical field and relevant knowledge of networking technologies. This full-time position offers a competitive salary between $100,000 - $130,000, with comprehensive benefits and a supportive work environment.