Project Manager

Fortinet, Inc.; Burnaby; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

100% company paid medical, dental, and vision coverage

Health Spending Account

Personal Spending Account

Employee & Family Assistance Plan

Job summary

A leading cybersecurity firm in Canada seeks an experienced Project Manager to oversee pre-sales feature development and post-sales issue resolution. The role requires expertise in project management and technical support, as well as strong communication skills. Candidates should possess a bachelor's degree in a technical field and relevant knowledge of networking technologies. This full-time position offers a competitive salary between $100,000 - $130,000, with comprehensive benefits and a supportive work environment.

Qualifications

• Previous experience in project management, technical support, software development or QA.
• Handling complex customer escalations.
• Strong communication and professionalism.

Responsibilities

• Manage escalations from the field.
• Track projects until a solution is delivered.
• Coordinate with sales and support engineers.

Skills

Project management

Technical support

Software development

QA

Communication skills

Detail-oriented

Ability to work under pressure

Education

Bachelor's degree in computer science, Engineering or related technical discipline

Tools

TCP/IP

Firewalls

Routers

Switches

VPN

IPS

Antivirus

Web Filtering

Antispam

Job description

Fortinet is looking for a project manager working directly with R&D, Customer Support and Sales team to manage critical pre‑sales feature development and post‑sales issue resolution related to Fortinet’s key products. In this individual contributor role, you will manage escalations from the field, understand the details of the customer’s new feature requirements and issues, and track projects until a solution is delivered.

As a Project Manager, you will:

• Have previous experience in project management, technical support, software development or QA
• Hold a bachelor’s degree in computer science, Engineering, or related technical discipline
• Have prior experience in handling complex customer escalations and working closely with sales and support engineers
• Possess knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam, etc.
• Demonstrate a sense of urgency in responding to field requests, with good judgement on case severity and business impact
• Exhibit strong communication skills (written and verbal) and professionalism
• Be self-motivated, detail-oriented, ability to work under pressure

The Canada base salary range for this full‑time position is expected to be between $100,000 - $130,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well‑being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe