Technical Project Manager

Delta-X Research Inc; Victoria; Remote; CAD 80,000 - 105,000; Full time

Job summary

A Canadian software company, Delta-X Research Inc, seeks a Technical Project Manager adept in SaaS solutions. This role involves guiding customers through onboarding and integration processes, ensuring project success and enhancing customer satisfaction. Join a collaborative and purpose-driven team focused on delivering impactful solutions in the electric power industry.

Benefits

Competitive Compensation

Profit Sharing

Medical and Dental Benefits

Three Weeks Paid Vacation

Fully Remote Work Environment

Qualifications

• 5+ years of project management experience in SaaS or software.
• Experience managing onboarding and integrations with customers.
• Ability to communicate technical details to various stakeholders.

Responsibilities

• Lead onboarding and implementation support for SaaS products.
• Coordinate with Sales and Support teams to ensure customer success.
• Manage customer projects and integration timelines.

Skills

Project Management

Customer Engagement

Collaboration

Technical Communication

Risk Management

Education

Project Management Certification (PMP)

Job description

Our market is growing, and we intend to grow with it. If you are passionate about ensuring there is substance to back up the style, and you have a healthy streak of social responsibility, you may enjoy working at Delta-X Research.

Remote

About the Job

As a Technical Project Manager, you will provide onboarding, training, and implementation support for our SaaS products, helping new and existing customers integrate our solutions into their technical environments. You’ll work closely with Sales, Customer Support, and Product Development teams to ensure a smooth post-sale transition, while guiding customers through setup, integration, and adoption. This role plays a key part in helping customers realize long-term value and success with our products.

About Us

Delta-X Research is a Canadian software company serving the electric power industry. Since 1992, we’ve helped utilities and industrial operators detect risk, improve reliability, and prevent outages with advanced analytics rooted in real-world transformer data. Our flagship product, Transformer Oil Analyst (TOA), is trusted by more than half of North America’s largest utilities. We’re a pragmatic, purpose-driven team that values scientific integrity, deep thinking, and the impact of our work on the people who keep the lights on.

Role Summary:

At Delta-X Research, every role contributes to a clear purpose: helping electric utilities and industrial operators make smarter decisions that protect critical infrastructure and keep the power on. We’re a collaborative, science-driven team building trusted software that delivers real-world results.

As a Technical Project Manager, you will provide onboarding, training, and implementation support for our SaaS products, helping new and existing customers integrate our solutions into their technical environments. You’ll work closely with Sales, Customer Support, and Product Development teams to ensure a smooth post-sale transition, while guiding customers through setup, integration, and adoption. This role plays a key part in helping customers realize long-term value and success with our products.

Why Work With Us?

The work we do matters — and so do the people who do it. At Delta-X Research, you’ll find a respectful, low-ego environment where curiosity is encouraged, quality is valued, and good ideas come from everywhere. We believe in doing meaningful work without burning out, and we support each other in delivering thoughtful, high-impact solutions.

But meaningful work is only part of the equation. We also care about how we work together — with collaboration, trust, and a healthy respect for life outside of work. We celebrate wins, learn from challenges, and make space for growth.

We offer:

• Competitive compensation range of $80,000 to $105,000, and profit sharing.
• Comprehensive benefits, including medical, dental, life insurance, and long-term disability.
• Three weeks of paid vacation, with room to grow over time.
• A fully remote work environment with a team that trusts you to do your best work from where you work best.
• Opportunities to learn, grow, and expand into new areas as we scale.

If you’re looking for meaningful work on a team that values your perspective and supports your growth, we’d love to hear from you.

Who You Are:

You’re an organized, clear communicator who brings structure and momentum to complex projects. Whether onboarding a new customer or managing an integration, you take initiative, build trust, and keep things moving.

You enjoy working across functions — from sales to support to developers — translating technical details into clear, actionable steps. You’re comfortable juggling multiple projects, navigating shifting priorities, and staying focused on customer outcomes. You care about quality, communication, and delivering a consistent, positive experience for every customer.

For this role specifically, we’re looking for someone who…

• Has experience leading projects in a technical, SaaS, or software environment.
• Can manage onboarding, training, and integrations with enterprise customers.
• Communicates clearly with both technical and non-technical stakeholders.
• Is comfortable facilitating meetings, training, and customer presentations.
• Can keep complex projects on track, even as priorities shift.
• Adapts language and approach to align with the electric utility sector.

What You’ll Do:

As a Technical Project Manager at Delta-X Research, you’ll lead onboarding, training, and implementation for our SaaS products — guiding customers through a seamless post-sale experience that builds trust and delivers value.

Customer Onboarding
Lead onboarding after handoff from Sales, delivering training, coordinating internal experts, refining documentation, and ensuring long-term customer success.

Customer Projects
Manage end-to-end implementation, including kickoff, planning, coordination, and execution, keeping timelines and stakeholders aligned.

Technical Enablement & Integration Support
Support customers in integrating our SaaS product into their technical environments. Translate requirements, coordinate internal experts, and help ensure smooth deployment.

Customer Support
Stay connected to Support, triaging technical issues, closing gaps in coverage, and monitoring trends to surface risks or improvements.

Customer Engagement
Foster long-term success through post-implementation reviews, training sessions, usage check-ins, and feedback collection.

Internal Projects
Support internal initiatives that improve systems, workflows, and cross-functional collaboration.

What You’ll Bring – Must Have:

• 5+ years of project management experience in a SaaS, software, or technical product environment.
• Proven success leading customer-facing onboarding, training, or implementation projects.
• Ability to manage multiple timelines, projects, and cross-functional stakeholders with clarity and consistency.
• Experience working with Sales, Customer Support, and Product or Engineering teams.
• Strong organizational and communication skills, with a focus on keeping projects aligned and customers engaged.
• Confidence working directly with customers and translating technical requirements into clear, actionable steps.

What You’ll Bring – Preferred:

• Experience in customer success, post-sales delivery, or customer operations.
• Familiarity with project management tools.
• Experience supporting technical integrations or enterprise software implementations.
• Understanding of enterprise onboarding processes and security questionnaires.
• Confidence leading customer meetings, training sessions, or demos.
• Exposure to scientific or technically complex products.
• Project Management certification (e.g., PMP) is a plus.

What You Know & How You Work:

• You understand core project management practices — scoping, planning, and leading successful customer-facing initiatives.
• You’re familiar with SaaS and technical environments, and comfortable navigating how systems connect, even if you’re not doing the integration yourself.
• You communicate clearly with technical and non-technical stakeholders, adapting your approach based on audience and context.
• You’re organized, detail-oriented, and able to manage shifting priorities without missing key details.
• You collaborate well across teams — building trust with Sales, Support, Product, and Scientific colleagues.
• You’re proactive, adaptable, and independent, while keeping others informed and aligned.
• You understand how to work with electric utility customers, adjusting language, timelines, and process to meet their expectations.

What We Look For In All Team Members:

At Delta-X Research, we care just as much about how you work as what you know. Across every role and function, we look for people who bring curiosity, integrity, and a collaborative spirit to the team. Here’s what matters to us:

• A learning mindset. You don’t need to have all the answers — just a willingness to ask great questions, seek out feedback, and keep growing.
• Respect and inclusion. We value diverse perspectives and create space for everyone to contribute meaningfully. Discrimination of any kind has no place here.
• Team-first thinking. You know when to take the lead and when to support. You collaborate with care and communicate clearly.
• Accountability and follow-through. You take ownership of your work and follow through on commitments — even when things get complex.
• Clarity over ego. We care more about solving the problem than about who’s right. If something isn’t working, you speak up — and you’re open when others do the same.
• Care for the craft. Whether it’s code, content, analysis, or client service, you take pride in the quality and usefulness of what you produce.
• A practical sense of humour. We work hard and take our mission seriously, but we also know the value of a good laugh and a well-placed GIF.

How To Apply:

To apply, please review the full Job Description to ensure this role is the right fit for you. Then, send your resume and cover letter in PDF format to TallSky Consulting .

This is a remote role, with preference given to candidates based in Victoria or Vancouver, though strong applicants from across Canada will be considered.

We sincerely thank all applicants for their interest. While we’ll acknowledge receipt of your application, only those selected for an interview will be contacted further.

Why Join Us

Our Role in the Energy Markets

Why join Delta-X Research? Electric utilities and energy-intensive companies provide the foundation on which economies, communities and quality of life are built. At Delta-X Research, our science-based decision support tools and services provide information needed to make timely, confident decisions about their electrical assets. As part of our team, you’ll do challenging and rewarding work in an organization that empowers employees, and values professionalism and scientific inquiry. You’ll enjoy the benefits of competitive compensation, a collaborative work environment, flexible work arrangements, and genuine work-life balance. And you’ll see your work being used and valued by companies that keep the power on and the world moving forward.