Technical Program Manager

Socket.dev; Calgary; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Vacation & flex days

Comprehensive benefits

Casual dress

Retention rewards

RRSP contributions

Job summary

CoolIT, a leading Direct Liquid Cooling technology provider, is seeking a Technical Program Manager to lead the Program Core Team, orchestrating cross-functional execution and customer alignment to deliver on commitments.

You will collaborate with engineering, manufacturing, supply chain, and sales, translate customer requirements into PRDs and plans, and drive risk-based decisions to ensure successful launches.

Qualifications

• Bachelor’s degree in Mechanical Engineering or related discipline.
• 5+ years in technical program management, product development, systems engineering, or NPI execution for complex engineered products.
• Experience supporting DFMEA, technical risk assessments, root-cause analysis, issue resolution, and mitigation planning.

Responsibilities

• Lead the Program Core Team, driving technical execution, cross-functional integration, customer alignment, accountability, and NPI launch readiness.
• Build strong customer relationships by understanding business objectives, technical needs, decision drivers, and success criteria; support the KAM in developing new business opportunities and preparing customer proposals.
• Collect, clarify, and translate customer requirements into product requirements, technical scope, PRDs, program plans, and measurable deliverables.
• Drive solution development with engineering teams by challenging assumptions, facilitating design trade-offs, resolving technical issues, and aligning decisions to customer commitments and program risks.
• Support DFMEA activities and broader technical risk assessments across design, validation, manufacturability, reliability, supply chain, cost, schedule, and launch readiness.
• Develop and drive mitigation plans, escalation paths, recovery actions, and decision frameworks to protect customer commitments and launch outcomes.
• Coordinate engineering, manufacturing, supply chain, quality, sales, business stakeholders, and customers to maintain technical alignment, decision velocity, and execution discipline.
• Monitor program health through integrated schedules, dependencies, action registers, risk logs, budgets, and customer-facing status reporting in partnership with Project Managers.
• Travel globally up to 20% to support customer relationship development, requirements reviews, technical reviews, supplier engagement, production readiness, and launch activities.

Skills

Customer relationship management

Translate requirements to PRDs

Cross-functional collaboration

Communication & influence

Education

Bachelor’s degree in Mechanical Engineering

Job description

AboutCoolIT, An Ecolab Company

Founded in Calgary, Alberta in 2001,CoolITSystems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of "The Americas' Fastest Growing Companies 2023" by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500distinctionin both 2021 and 2022,CoolIT'srapid growth is capturing global attention.

As demand for generative AI,high performancecomputing and cloud solutions rapidlyexpands, there has never been a more exciting time to join our team.

WHAT YOU’LL DO:

The Technical Program Manager (TPM) leads the Program Core Team and serves as its battle captain, orchestrating cross-functional execution, technical integration, and accountability. Through deep technical understanding and risk-based decision-making,the TPMdrives alignment, challenges assumptions, and ensures customer commitments are translated into successful outcomes.

RESPONSIBILITIES:

• Lead the Program Core Team, driving technical execution, cross-functional integration, customer alignment, accountability, and NPI launch readiness.
• Build strong customer relationships by understanding businessobjectives, technical needs, decision drivers, and success criteria; support the KAM in developing new business opportunities and preparing customer proposals.
• Collect, clarify, and translate customer requirements into product requirements, technical scope, PRDs, program plans, and measurable deliverables.
• Drive solution development with engineering teams by challenging assumptions,facilitatingdesign trade-offs, resolving technical issues, and aligning decisions to customer commitments and program risks.
• Support DFMEA activities and broader technical risk assessments across design, validation, manufacturability, reliability, supply chain, cost, schedule, and launch readiness.
• Develop and drive mitigation plans, escalation paths, recovery actions, and decision frameworks to protect customer commitments and launch outcomes.
• Coordinate engineering, manufacturing, supply chain, quality, sales, business stakeholders, and customers tomaintaintechnical alignment, decision velocity, and execution discipline.
• Monitor program health through integrated schedules, dependencies, action registers, risk logs, budgets, and customer-facing status reporting in partnership with Project Managers.
• Travel globally up to 20% to support customer relationship development, requirements reviews, technical reviews, supplier engagement, production readiness, and launch activities.

WHO YOU ARE:

Basic Qualifications:

• Bachelor’s degree in Mechanical Engineeringor related discipline, with strong grounding in mechanical, thermal, fluid, or electromechanical product development.
• 5+ years in technical program management, product development, systems engineering, or NPI execution for complex engineered products.
• Experience supporting DFMEA, technical risk assessments, root-cause analysis, issue resolution, and mitigation planning.

Skills:

• Proven ability to manage customer relationships, understand customer needs, and translate requirements into PRDs, technical scope, and executable plans.
• Strong engineering collaboration skills, with the ability to drive solution trade-offs across design, validation, manufacturability, reliability, cost, and schedule.
• Excellent communication and influence skills with customers, engineering, manufacturing, supply chain, quality, suppliers, and leadership.

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that willmaintainand strengthen our culture whilealigning toour vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wideshutdownduring the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day - in a casual yet professional environment.
• Retention rewards like "The Big Coffee Break" that reward tenure withadditionalvacation time and a monetary bonus.
• Company-funded RRSP contributions to support your long-term financial goals.

We thank every candidate inadvance,however, only those selected for an interview will be contacted. Please note: immigration sponsorship is not available for this role.

Successful candidates for this position willbe requiredto undergo background checks including criminal records check and education.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.