Technical Product Support Specialist (Guelph, ON)

FOBA; Guelph; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

Join an innovative company dedicated to enhancing water treatment processes globally. As a Technical Product Support Specialist, you will be instrumental in delivering top-notch support for UV water treatment products, ensuring customer satisfaction and operational excellence. Collaborate with a diverse team and enjoy a supportive environment that fosters career growth and skill development. With flexible work arrangements and a commitment to inclusivity, this role offers the chance to make a meaningful impact in a vital industry. If you're passionate about customer service and technical solutions, this opportunity is perfect for you.

Benefits

Flexible time off

Professional onboarding and training

Supportive team environment

Career coaching and development opportunities

Health benefits

Retirement Pension Plan

Bonus Plan

Qualifications

• 2+ years of customer-facing experience in a technical role.
• Strong communication and collaboration skills are essential.

Responsibilities

• Provide first-level technical solutions for UV water treatment products.
• Troubleshoot and resolve technical issues efficiently.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Collaboration

CRM Experience

Education

Engineering Degree

Water Quality Experience

Job description

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.

• Thriving in a supportive team environment that inspires you to strive for excellence.

• Collaborating with a vibrant, diverse, global team.

At Trojan Technologies, you have the power to make it possible.

Trojan Technologies, a Veralto company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services are applicable across municipal wastewater, drinking water, environmental contaminant treatment, residential water treatment, and ultra-purification for food & beverage manufacturing, pharmaceutical processing, and semiconductor applications.

Joining Trojan Technologies and the broader Veralto network means becoming part of a culture where purpose meets possibility: where our work impacts vital water resources globally, and where you can deepen your skills, own your ambitions, and grow your career.

Watch our video: The Power to Make Things Possible (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c)

We offer:

• Flexible time off

• Professional onboarding and training

• A supportive team environment

• Career coaching and development opportunities

• Health benefits

• RPP

• Bonus Plan

Reporting to the Technical Product Support Manager, the Technical Product Support Specialist will provide world-class support to customers regarding UV water treatment products, ensuring smooth operations and customer satisfaction while meeting departmental KPIs.

This role is based in Guelph, ON, Canada, and is on-site.

We value flexible work arrangements. This position is eligible for a hybrid work setup, combining part-time on-site work with remote work. Details will be provided during the interview process.

Typical daily responsibilities include:

• Providing first-level technical solutions for UV water treatment products, including installation, operation, and maintenance, with a strong understanding of water solutions and products.

• Coordinating with various departments to ensure requests are handled effectively.

• Troubleshooting and resolving technical issues using diagnostic tools and procedures.

• Collaborating with Sales and Channel Partners to support strategies and customer satisfaction.

• Adapting approaches flexibly to solve problems without compromising outcomes.

• Assessing and processing warranty claims for distributors.

Minimum requirements include:

• At least 2+ years of customer-facing experience

• Ability to manage high call/email volumes and multiple priorities

• Strong communication skills

• A passion for customer service, ownership, and resolution

• Good collaboration skills with internal and external teams

• CRM experience (preferred)

• Engineering or water quality experience (preferred)

At Trojan Technologies, part of Veralto (NYSE: VLTO), a $5B global leader, we are committed to a diverse and inclusive workforce. We believe in providing enriching careers and flexible work options to all employees.

We do not accept unsolicited assistance from recruitment firms for our job openings. Resumes submitted without a formal agreement will be considered property of Veralto, with no fee paid if hired through such submissions.