Technical Product Specialist

Eaton Group; Toronto; Hybrid; CAD 86,000 - 101,000; Full time

Benefits offered by this job

Benefits from day one

Job summary

Eaton is seeking a Technical Product Specialist for our Toronto, ON facility in a hybrid role, delivering engineering support and technical drawings from day one.

You will provide timely engineering and product information for UPS systems, transformers, breakers and cables, review orders, and coordinate engineered-to-order and configured-to-order projects. The role emphasizes collaboration and documentation.

Qualifications

• Post-secondary degree or diploma is required.
• Diploma in Electrical Technology or Bachelor’s degree in Electrical Engineering is preferred.

Responsibilities

• Provide technical and engineering support for complex electrical products to Marketing & Sales, Customer Service, Field Services, warranty teams, and customers.
• Review incoming orders and customer specifications to verify design accuracy, completeness, and required equipment before release.
• Prepare and maintain approval, construction, and as-built drawings; incorporate approved customer changes and maintain current engineering documentation.
• Prepare and support technical proposals; coordinate with customers to review drawings, specs, changes, and project requirements.
• Identify opportunities to improve engineering documentation, product configuration, order execution, and technical support processes.

Education

Post secondary Diploma or Degree

Diploma in Electrical Technology or Bachelor’s degree in Electrical Engineering

Tools

AutoCAD Electrical

Microsoft Office

Job description

Eaton’s Electrical sector is currently seeking a Technical Product Specialist to join our team. This hybrid position is based at our Toronto, ON facility and offers benefits from day one.

The total compensation range for this role is $86,000 - $101,000 a year inclusive of the incentives.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The Technical Product Specialist is responsible to provide timely and accurate drawings, materials information, engineering, pre and post shipment product support (UPS technical application, Transformers, Breakers and Cables.) to Marketing & Sales, Customer Service and Field Services Divisions. In this role, you will review incoming orders during the approval drawing process to ensure all necessary equipment is being provided.

ESSENTIAL FUNCTIONS:

Technical & Application Support

• Provide technical and engineering support for complex electrical products to Marketing & Sales, Customer Service, Field Services, warranty teams, and customers.
• Support customer applications and product configurations involving UPS systems, transformers, circuit breakers, cables, and related electrical equipment.
• Respond to technical questions and support issue resolution throughout the pre- and post-shipment lifecycle.

Order & Engineering Review

• Review incoming orders and customer specifications to verify design accuracy, completeness, and required equipment before release.
• Coordinate Engineered-to-Order (ETO) and Configured-to-Order (CTO) product orders from technical review through successful execution.
• Identify order or design discrepancies and coordinate with the appropriate internal teams to resolve them.

Drawings & Documentation

• Prepare and maintain approval, construction, and as-built drawings.
• Incorporate approved customer changes and maintain current engineering documentation in company systems.
• Support customer drawing reviews, final inspections, and preparation of required documentation packages.

Commercial & Project Support

• Prepare and support technical proposals and provide technical input throughout the quotation and order process.
• Coordinate with internal and external customers to review drawings, specifications, changes, and project requirements.
• Manage assigned technical deliverables and communicate progress, priorities, and risks to the manager and project stakeholders.

Continuous Improvement & Collaboration

• Partner with Sales, Customer Service, Field Services, Engineering, and other functions to support successful customer orders.
• Participate in departmental and corporate initiatives focused on operational and customer-service goals.
• Identify opportunities to improve engineering documentation, product configuration, order execution, and technical support processes.

Qualifications:

Basic (Required) Qualifications:

• Post secondary Diploma or Degree from an accredited institution.
• Familiar with the Canadian Electrical Code and electrical distribution.
• Proficiency with Microsoft Office and creating AutoCAD Electrical drawings.
• Must be legally authorized to work in Canada without company sponsorship now or in the future. No relocation benefit is being offered.

Preferred Qualifications:

• Diploma in Electrical Technology or Bachelor’s degree in Electrical Engineering from an accredited institution.
• 2 years of working experience in a technical role.
• Certified Electrical Technologist designation or Professional Engineer designation or working towards it.
• Experience using AutoCAD.

What a Successful Candidate Looks Like:

You are a practical, detail-oriented electrical professional who can interpret technical requirements and turn them into accurate, code-aligned designs. You work effectively both independently and as part of a cross-functional team, stay organized while managing competing priorities, and communicate technical information clearly. You bring sound analytical and problem-solving skills, take initiative and build constructive working relationships with colleagues, customers and other partners.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

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