Technical Product Specialist

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.

Join Our Team as a Technical Product Specialist at Epiroc!

Epiroc’s Attachments Division (ATD) is seeking a dedicated and experienced Technical Product Specialist to join our team. This role combines technical expertise, hands-on troubleshooting, and customer-focused support to ensure optimal product performance and satisfaction. You will play a critical role in minimizing downtime, reducing costs, and highlighting the value and capabilities of our products while identifying opportunities to promote new sales. This position requires significant travel (up to 50%), including weekends and overnight stays, to deliver exceptional service and support to customers.

Work Type: This position is remote and open to candidates located within Canada.

Responsibilities:

• Plan and coordinate service activities to investigate and resolve technical problems, providing on-site troubleshooting, repairs, and replacements to ensure optimal product performance.
• Interpret maintenance manuals, schematics, and engineering drawings to effectively execute repairs, utilizing test equipment and tooling to diagnose faults in attachment systems and hydraulic components.
• Document service activities and maintain detailed reports in CRM systems (e.g., Salesforce), while delivering hands-on demonstrations of product performance, operation, and servicing capabilities.
• Offer timely troubleshooting and product support via phone or on-site visits, addressing customer concerns and providing solutions both remotely and on-site.
• Collaborate with management and technical teams to resolve issues, improve customer satisfaction, and provide feedback on product design and service improvements.
• Assist with warranty claims, parts needs, and stocking guidelines, while promoting new products and services to address customer needs and identify sales opportunities.
• Maintain strong professional relationships with customers, offering exceptional communication and support throughout all interactions.

Knowledge/Education:

• Previous experience in maintaining and repairing heavy machinery, particularly in the demolition/recycling, mining or construction sectors.
• Hands-on experience with rock drilling, cutting, loading, hauling, ventilation, and material handling equipment.
• Familiarity with hydraulic, pneumatic, and electrical systems.
• Experience in troubleshooting and diagnosing mechanical and technical issues in complex machinery.

Skills and Abilities:

• Strong customer service skills, with a track record of effectively communicating with clients and providing technical support.
• Technical certifications or training in mechanical engineering, heavy equipment maintenance, or a related field.

Work Environment:

This role involves exposure to outdoor weather conditions, moving machinery, fumes, and occasional high or confined spaces. Safety equipment and adherence to safety protocols are required.

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviors is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.