Technical Product Owner, Customer Care & Social Media Technologies

Mark Anthony Wine & Spirits; Vancouver; Hybrid; CAD 90,000 - 115,000; Full time

Job summary

A leading beverage company in Vancouver seeks a Technical Product Owner for Customer Care and Social Media Technologies. This role involves managing product lifecycles, leading development in consumer applications, and translating business visions into actionable user stories. The ideal candidate has strong experience in digital product management, especially in social media and customer care platforms. Competitive compensation and a hybrid work environment are offered.

Benefits

Company-matched RRSP contributions

Extended health and dental benefits

Maternity & Adoption Leave Top Up

Paid time off

Hybrid work environment

Company paid parking

Complimentary building gym

Qualifications

• 5+ years experience in digital products mainly social paid media solutions, community management and customer care ticketing platforms.
• 3+ years’ experience in implementing and supporting orchestration of web data for paid media campaigns.
• Familiarity in troubleshooting data flows between websites and customer relationship management tools.

Responsibilities

• Lead development needs in consumer-facing applications and social accounts.
• Manage the product lifecycle of customer care channels and platforms.
• Translate business product vision into detailed user stories.

Skills

Digital product management

Social media solutions

Community management

Customer care ticketing

Education

Bachelor's Degree in a related field

Tools

Web data orchestration

Tag managers

Customer data platforms

Job description

Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands— White Claw Hard Seltzer, Mike’s Hard Lemonade, Olé Cocktail Co. and Más+ by Messi— alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, and CheckMate Artisanal Winery.

As Technical Product Owner – Customer Care & Social Media Technologies, you will maximize the value delivered by the team on all Customer Care, Social Media and Community Management workstreams. You will manage the product lifecycle, oversee development needs, and be responsible for the successful delivery of digital products, while partnering with the Digital Center of Excellence and other key business partners.

What you'll do :

• Lead development needs in MAG’s consumer-facing applications and social accounts.
• Manage the product lifecycle of the paid media channels, community management, customer care and the platforms and tools in which they rely on.
• Translate business product vision into tangible backlog with detailed user stories.
• Manage critical prioritization of the backlog in conjunction with inputs from the scrum team on sizing.
• Support the team with removing roadblocks to development (e.g., interfacing with other technical teams, coordinating extra resources).

What you have :

5+ years experience in digital products mainly social paid media solutions, community management and customer care ticketing platforms.

3+ years’ experience in implementing and supporting orchestration of web data (client-side and server-side) to enable paid media campaigns and conversion tracking.

Familiarity in implementing and troubleshooting data flows between websites, tag managers, customer data platforms and customer relationship management tools, consent managers and media platforms.

Bachelor's Degree in a related field.

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $90,000 - $115,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer :

Company-matched RRSP contributions

Extended health and dental benefits, and mental health plans with 24 / 7 access to a primary care physician via Lumino Health

Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave

Paid time off

An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

Other perks include :

Located in a prime Vancouver neighborhood (near transit)

Hybrid work environment of 3-days a week in-office

Company paid parking

Complimentary building gym

We are growing a lasting legacy in the beverage alcohol industry, with people first. Apply now!

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada. We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.

At Mark Anthony, we exist to Uncover the Extraordinary :

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are :

Best in Our Craft

We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious

We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility

We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive

We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.