Technical Product Owner - B2B Systems

Intello Technologies Inc.; Toronto; Hybrid; CAD 88,000 - 132,000; Full time

Job summary

Join a dynamic team as a Technical Product Owner where you will enhance the customer journey on the Sales Force Platform. This full-time position requires strong analytical skills, a technical background in SalesForce, and the ability to effectively manage priorities in a fast-paced environment. Enjoy a competitive salary, performance bonuses, generous vacation, and opportunities for professional development.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth and learning opportunities

Qualifications

• Strong analytical mind required.
• Experience with SalesForce development is a plus.
• Intellectual curiosity and growth mindset valued.

Responsibilities

• Manage and prioritize a backlog of user stories.
• Collaborate with teams from Sales, UX/UI, Developers, and more.
• Solve complex challenges with creative solutions.

Skills

Analytical skills

Technical skills in SalesForce

Problem-solving skills

Ability to work effectively with stakeholders

Education

University Degree in a related discipline

Tools

SalesForce

JIRA

Job description

Select how often (in days) to receive an alert:

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Description

The B2B Systems team is currently looking for an enthusiastic individual to join the team as a Technical Product Owner. We are a fast-paced team focused on delivering new exciting capabilities to our sales and support channels on a shared platform. We are responsible for supporting the delivery of new enablement projects impacting multiple sales & support channels and products.

Here’s the impact you’ll make and what we’ll accomplish together:

As a Technical Product Owner on our Sales Force Platform, you will help take our customer journey and system experience to the next level.

You thrive in a fast paced environment, have the ability to work independently, and are comfortable navigating competing priorities. You are an effective communicator with the ability to work as part of a larger team to support our SalesForce platform. You will collaborate with other teams from Sales, UX/UI Designers, Developers, Testers, Scrum Masters and business analysts to develop a deeper understanding of gaps and to identify opportunities to make improvements. By managing and prioritizing a backlog of user stories you will drive simplified sales experiences for our sales reps and customers.

What you’ll do

• Be an advocate for our stakeholders to bring to life ideas that improve their experience within SalesForce & Odyssey
• Solve complex challenges with a team of passionate business owners, rolling up your sleeves to develop and execute creative solutions
• Creating, refining and maintaining the product backlog,following changes in business priorities and according to business value
• Support multiple cross-functional/community requirements, and leading the need to optimize the solution strategically across multiple business units while also building towards the longer-term strategy of converged digitization solutions

Qualifications

What you bring

• Strong analytical mind
• Technical skills in SalesForce / Odyssey and/or consumer wireline platforms
• Proven track record delivering complex solutions, while making the case for intelligent trade-offs between delivery time/quality/scope and cost
• Ability to work effectively with various stakeholders across the business; building trust and strong rapport across the business is fundamental
• Strong problem solving skills and outstanding ability to use analytics to distill insights that allow you to make thoughtful, strategic recommendations
• Intellectual curiosity and growth mindset
• A passion for operational efficiency and the ability to develop robust, repeatable processes

Great-to-haves

• Experience with SalesForce development
• Project Management and/or Product Owner Certification
• Experience with Service Design and Lean Start-up methodologies
• Familiarity with Agile methodology and knowledge of JIRA, QA practices
• Experience in product development (hardware or software) and technical delivery (lean, agile, and/or devops), with product management/ownership of customer facing products/applications
• Strong track record of being able to develop relationships with a multitude of stakeholders/peers
• University Degree in a related discipline
• Technical or architectural experience with complex systems spanning internal, vendor, software, hardware

Salary Range: $88,000-$132,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.