Technical Product Manager

Capcon; Alberta; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Alberta is seeking a Representative to support the sales team by managing customer relations and providing technical support. You will act as a liaison between customers and R&D, conduct market analysis, and be involved in project management. Candidates should have a Bachelor's degree in Mechanical-Electrical or Mechatronic Engineering and a minimum of 5 years' experience in a technical environment. Excellent communication and coordination skills are essential.

Qualifications

• Minimum 5 years of experience in a complex technical environment.
• Familiar with Die attach and Flip chip equipment and processes.
• Ability to work effectively with people at all levels.

Responsibilities

• Act as the contact window between customer/sales and R&D.
• Support the sales department and provide technical support.
• Conduct market trend and competitor analysis.

Skills

Analytical skills

Customer relations

Communication skills

Coordination skills

Education

Bachelor's degree in Mechanical-Electrical or Mechatronic Engineering

Job description

Representative on behalf of Capcon product group in SEA, acting as the contact window between customer/sales and R&D, supporting sales department, and providing technical support related to machine and process.

Part of sales and marketing team, supporting sales to achieve sales target, including pre-sales support to provide presentations, configuration lists, and Capcon solutions according to customer needs.

Collaborate with R&D in defining new features and CIP requirements, both software and hardware.

Machine project management roles include configuration, BOM, tooling, delivery, and buyoff.

Follow up on CIP and CSR issues/requests with customers and internal teams, building strong technical know-how on products and problem-solving.

Encourage innovative thinking, promote continuous product optimization and improvement, and enhance user experience and product competitiveness.

Direct customer communication and coordinate activities from R&D, ACT, and service teams.

Conduct market trend and competitor analysis to improve product performance and maintain competitiveness.

Requirements

• Bachelor's degree or above in Mechanical-Electrical or Mechatronic Engineering
• Minimum 5 years of experience in a complex technical environment, familiar with Die attach and Flip chip equipment and processes
• Very strong analytical skills
• Good behavior in customer relations
• Excellent communication and coordination skills, with the ability to work effectively with people at all levels