Technical Phone Support GC GCMS ICPMS- Analytical Instrumentation

This position supports the United States and Canada customer base. Our team operates across four time zones, with work shifts assigned based on business needs between 8 am - 8 pm ET. This role specifically covers the Eastern Time Zone shift (8-5 ET).

As an Online Technical Support Engineer, you will provide remote post-sales technical support and services to external customers and internal field personnel using diagnostic tools. Your responsibilities include reactive problem resolution, proactive preventive actions, and assisting customers with Gas Chromatography (GC), Gas Chromatography - Mass Spectroscopy (GC/MS), and Inductively Coupled Plasma Mass Spectroscopy (ICPMS). Experience with GC/SQ and GC/QQQ is required; familiarity with GC/QTOF and ICPMS is a plus or may require future training.

Your duties include in-depth technical support, remote troubleshooting, consulting, and education via phone, chat, and online platforms. Occasional support for third-party products and site visits may be required, along with occasional travel for training.

You will also engage with customers to identify additional sales opportunities and generate qualified leads for the sales team.

Qualifications

• Complete coursework for a Bachelor's, Master's, or similar degree in Chemistry, Biochemistry, Biology, Microbiology, or related fields; an equivalent combination of education and experience may be considered.
• At least 5 years of relevant experience with Agilent analytical instruments, including hardware, software, and applications.
• Practical experience supporting Gas Chromatography and Atomic Spectroscopy products, including GC, GCMS (SQ + QQQ), ICP-MS.
• Strong troubleshooting skills.
• Ability to prioritize and multitask effectively.
• Excellent verbal and written communication skills.

The salary range in Canada is CAD 78,000 to CAD 122,000 per year, with eligibility for bonuses, stock options, and benefits. Salary is determined by role, level, location, skills, experience, and education. The full-time schedule includes options for remote work. Applications are accepted until at least May 5, 2025, or until the position is filled.

Agilent Technologies is an Equal Employment Opportunity employer that values diversity and encourages all qualified candidates to apply. We do not discriminate based on personal characteristics or protected statuses. For assistance or more information on workplace accessibility or equal opportunity policies, please contact us via email or phone.