Technical Phone Support GC GCMS ICPMS- Analytical Instrumentation

Agilent; Nova Scotia; Remote; CAD 78,000 - 122,000; Full time

Job summary

A leading company in analytical instrumentation seeks an Online Technical Support Engineer to provide remote technical assistance for Gas Chromatography and Mass Spectroscopy products. The role involves troubleshooting, customer interaction for revenue opportunities, and supporting the Agilent instrumentation suite. This is a full-time, remote position with a competitive salary range in Canada, along with bonuses and stock options.

Qualifications

• 5+ years of experience supporting Gas Chromatography and Atomic Spectroscopy products.
• Experience with Agilent instrumentation required.
• Strong skills in technical support and customer engagement.

Responsibilities

• Provide post-sales technical support and services remotely.
• Engage with customers to identify revenue opportunities.
• Conduct troubleshooting via phone, chat, and online platforms.

Skills

Troubleshooting

Communication

Multitasking

Education

Degree in Chemistry, Biochemistry, Biology, Microbiology

Job description

This position supports the United States and Canada customer base. Our team operates across four time zones, with work shifts assigned based on business needs between 8 am - 8 pm ET. This role specifically covers the Eastern Time Zone shift (8-5 ET).

As an Online Technical Support Engineer, you will provide remote post-sales technical support and services to external customers and internal field personnel using diagnostic tools. Responsibilities include reactive problem resolution and proactive preventive actions. You will assist customers with questions regarding Gas Chromatography (GC), Gas Chromatography - Mass Spectroscopy (GC/MS), and Inductively Coupled Plasma Mass Spectroscopy (ICPMS). Experience with GC/SQ and GC/QQQ for GC/MS is required; familiarity with GC/QTOF and ICPMS is a plus, or training will be provided.

Your duties include technical support, remote troubleshooting, consulting, and education via phone, chat, and online platforms. Occasional support of third-party products and customer site visits may be required, along with occasional travel for training.

You will also engage with customers to identify additional revenue opportunities and generate leads for the sales team.

Qualifications

• Degree in Chemistry, Biochemistry, Biology, Microbiology, or a related science field; or equivalent experience and training.
• 5+ years of relevant experience with Agilent instrumentation, including hardware, software, and applications.
• 5+ years supporting Gas Chromatography and Atomic Spectroscopy products (GC, GC/MS, ICP-MS).
• Strong troubleshooting skills.
• Ability to prioritize and multitask effectively.
• Excellent communication skills.

The salary range in Canada is CAD 78,000 to 122,000 annually, with bonuses, stock options, and benefits. Salaries are based on role, level, location, skills, experience, and education. Application deadline is at least July 3, 2025, or until the position is filled. This is a full-time, remote opportunity.

Agilent is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration without discrimination based on personal characteristics or protected statuses. For workplace accessibility support, contact [phone] or email.