Technical Operations Support Specialist

Echoworx; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS provider in Toronto is seeking a Technical Operations Support Specialist. You will monitor and resolve issues in production environments, collaborate with development teams, and provide 24×7 support. Ideal candidates have a Computer Science degree and at least 2 years experience in SaaS operations. This role offers remote work opportunities and a collaborative environment.

Benefits

Positive work environment

Remote work opportunities

Collaboration with innovative team members

Qualifications

• 2+ years of experience supporting highly available 24×7 SaaS applications.
• Strong quality assurance background.
• Hands-on experience with Tomcat, SMTP, Message Queues.

Responsibilities

• Monitor infrastructure and application logs.
• Triage and resolve infrastructure and application issues.
• Collaborate with development team for troubleshooting.

Skills

Troubleshooting

Analytical skills

Verbal communication

Team collaboration

AWS

Linux

Education

Degree in Computer Science or equivalent

Tools

Monitoring tools

Job description

The world of IT is fast-paced, competitive and growing every day – but so are the vulnerabilities which threaten it and regulations which govern it. This is why our team is moving at breakneck speed – to protect the privacy of people and businesses throughout the world by making email data protection easier.

We are on a mission to prove that it pays to be secure, and we need your help!

As a recognized and established SaaS developer, Echoworx provides customizable encryption solutions to a growing list of multinational organizations from various high-regulated sectors – including government, financial services, healthcare, legal, and manufacturing.

We are seeking a Technical Operations Support Specialist to assist in the operational support of Echoworx production environments. In this role, you will monitor alerts and assist in resolving systems and application issues. This is a hands-on position requiring solid technical skills, troubleshooting abilities, and good communication skills.

Responsibilities :

• Monitor infrastructure and application logs.
• Triage and resolve infrastructure and application issues.
• Collaborate with the development team on reporting and troubleshooting application issues.
• Assist with deploying test and production builds on various platforms.
• Work closely within the Technical Operations team to evaluate and test new tools.
• Provide 24×7 support for critical production systems.
• Participate in occasional on-call support for after-hours coverage.

Qualifications :

• Degree in Computer Science or equivalent preferred.
• 2+ years of experience supporting highly available 24×7 SaaS applications and production systems.
• Excellent troubleshooting, diagnostic, and analytical skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work independently and as part of a team to solve complex problems.
• Quick learner with the ability to acquire new technical knowledge rapidly.
• Ability to resolve incidents promptly using technical skills.
• Knowledge of system and integration testing.
• Strong quality assurance background.
• Hands-on experience with AWS.
• Hands-on experience with Linux, Tomcat, SMTP, Message Queues, Shell scripting, Infrastructure, and application performance monitoring tools.

We offer :

• The opportunity to make an immediate and lasting impact.
• A safe, secure, and positive work environment.
• Collaboration with talented, innovative, and creative team members.
• Remote work opportunities to support work/life balance.

Echoworx is an equal opportunity employer. We welcome applications from people with disabilities. Accommodations are available upon request during all stages of the recruitment process.

Please include your cover letter and resume with your application.