Technical Key Account Manager (TKAM)

C T H INSTRUMENTS LTD / INSTRUMENTS C T H LTEE; Dartmouth; Remote; CAD 70,000 - 90,000; Full time

Job summary

Join CTH Instruments Ltd. as a Technical Key Account Manager where you will leverage your technical expertise and client relationship skills to enhance customer satisfaction. In this mid-senior level role, you will manage key accounts, drive business growth, and collaborate across teams while delivering exceptional support and solutions in a remote work environment.

Benefits

Competitive Salary & Performance-Based Bonuses

Paid vacation

Employee Benefits

Qualifications

• Diploma in Mechanical Engineering Technology or related field.
• Experience in Technical Account Management or similar roles.
• Strong technical expertise and communication skills.

Responsibilities

• Build and maintain strong relationships with key accounts.
• Identify new business opportunities and drive sales efforts.
• Act as the primary technical resource for clients.

Skills

Key Account Management

Relationship Management

Technical Knowledge

Education

Mechanical Engineering Technology diploma

Tools

MS Business Central

project management tools

Job description

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Are you a tech-savvy relationship builder with a passion for client success? Do you thrive in fast-paced environments where strategic thinking meets technical expertise? If so, we want you to join our team!

CTH Instruments is seeking a Technical Key Account Manager (TKAM) to join us in our growing company.

The TKAM plays a crucial role in fostering and maintaining strong partnerships with key clients. This position involves understanding clients' technical requirements , ensuring seamless delivery of products and services, and providing ongoing support. The ideal candidate will combine technical expertise with strategic account management skills to enhance customer satisfaction and drive business growth.

Responsibilities

• Build and maintain strong relationships with key accounts.
• Identify new business opportunities and drive sales efforts.
• Act as the primary technical resource, providing expert guidance to clients.
• Collaborate with internal teams to ensure seamless service delivery; bringing client feedback to the team to inform product development and service enhancements.
• Track account performance, analyze data, and improve customer success strategies.
• Lead training sessions and create technical documentation and resources for clients.
• The position will require travel within Nova Scotia and New Brunswick to meet clients, attend industry events, and factory training.

Qualifications

• Mechanical Engineering Technology diploma, or related diploma, or an equivalent combination of education and experience from a recognized educational institution.
• Experience in Technical Account Management or similar customer-facing roles, preferably in industrial sales.
• Strong technical expertise and aptitude to understand our solutions.
• Exceptional communication & relationship-building skills.
• Strategic thinker with a customer-focused mindset.
• Ability to manage multiple projects while working collaboratively across teams.
• Familiarity with MS Business Central & project management tools is an asset.

Skills

• Key Account Management
• Relationship Management
• Technical Knowledge

About CTH Instruments Ltd.

At CTH Instruments Ltd., we pride ourselves on being a well-known distributor of quality, engineered products throughout Atlantic Canada.

Interested?

• Remote Work - Home Office Based Role
• Competitive Salary & Performance-Based Bonuses
• Paid vacation
• Employee Benefits

If the idea of combining your relationship-building skills with your technical expertise excites you, apply now!

All applicants must be legally authorized to work in Canada.

If you require accommodation during the recruitment process, please contact [emailprotected] .

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industrial Machinery Manufacturing

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