Technical Key Account Manager (TKAM)

Havens Alliance Group - Executive & Technology Talent Solutions; Dartmouth; Remote; CAD 70,000 - 90,000; Full time

Job summary

A growing company in Nova Scotia is seeking a Technical Key Account Manager (TKAM) to foster strong partnerships with key clients. The role combines technical expertise with strategic account management skills, ensuring seamless delivery of products and services. The ideal candidate will thrive in a fast-paced environment and contribute to business growth while managing multiple projects. This home office-based position offers competitive salary and performance-based bonuses.

Benefits

Paid vacation

Employee Benefits

Performance-Based Bonuses

Qualifications

• Experience in Technical Account Management or similar customer-facing roles.
• Ability to manage multiple projects while working collaboratively.

Responsibilities

• Build and maintain strong relationships with key accounts.
• Act as the primary technical resource, providing expert guidance to clients.
• Track account performance and improve customer success strategies.

Skills

Communication

Relationship Building

Strategic Thinking

Technical Expertise

Education

Mechanical Engineering Technology diploma

Tools

MS Business Central

Project Management Tools

Job description

Are you a tech-savvy relationship builder with a passion for client success? Do you thrive in fast-paced environments where strategic thinking meets technical expertise? If so, we want you to join our team!

CTH Instruments is seek a Technical Key Account Manager (TKAM) to join us in our growing company.

The TKAM plays a crucial role in fostering and maintaining strong partnerships with key clients. This position involves understanding clients' technical requirements, ensuring seamless delivery of products and services, and providing ongoing support. The ideal candidate will combine technical expertise with strategic account management skills to enhance customer satisfaction and drive business growth.

Qualifications

• Mechanical Engineering Technology diploma, or related diploma, or an equivalent combination of education and experience from a recognized educational institution.
• Experience in Technical Account Management or similar customer facing roles, preferably in industrial sales
• Strong technical expertise and technical aptitude to understand our solutions
• Exceptional communication & relationship-building skills
• Strategic thinker with a customer-focused mindset
• Ability to manage multiple projects while working collaboratively across teams,
• Familiarity with MS Business Central & project management tools would be considered an asset.

Responsibilities

• Build and maintain strong relationships with key accounts.
• Identify new business opportunities and drive sales efforts.
• Act as the primary technical resource, providing expert guidance to clients.
• Collaborate with internal teams to ensure seamless service delivery; brining client feedback to the team to inform product development and service enhancements.
• Track account performance, analyze data, and improve customer success strategies.
• Lead training sessions and create and provide technical documentation and resources for clients.
• The position will require travel within Nova Scotia and New Brunswick to meet clients, attend industry events and factory training

Additional Information

• Remote Work - Home Office Based Role
• Competitive Salary & Performance-Based Bonuses
• Paid vacation
• Employee Benefits

If the idea of using your relationship building skills combine with your technical skills sounds exciting, apply now!

All applicants must be legally authorized to work in Canada.

If you require accommodation through the recruitment process, please contact [e-mail].