Technical Integration Analyst

CU Direct Corporation; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

Origence is seeking a Technical Integration Analyst to facilitate software integration for credit unions. The role requires strong analytical skills, educational qualifications in CIS or Project Management, and a customer service orientation. Candidates will enjoy a competitive salary, opportunities for growth, and a vibrant company culture with various employee benefits.

Benefits

Paid Time Off

401k (8% match)

College Tuition Benefits/ Tuition Reimbursement

Great health and wellness benefits

Company culture and celebrations

Qualifications

• Minimum two years of analytical experience in software implementation and/or development.
• Knowledge of credit union operations is a plus.
• Ability to learn technical environments quickly.

Responsibilities

• Work with clients during integration phases, including analysis and testing.
• Coordinate bug tracking and enhancement requests.
• Develop functional specifications and training materials.

Skills

Customer service

Technical analysis

Communication

Organizational skills

Education

AA/AS degree (CIS, MIS, Project Management or related)

Tools

MS Office

Windows-based computing systems

Job description

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Technical Integration Analyst is the primary point of contact for setup and maintenance of new and existing software applications. Plays a key role in implementation and/or support activities for the Technical Integration Team’s products. Manages ticket pipelines, answers technical questions, performs analysis, and assesses corrective actions required to complete client requests. Model corporate values, builds strong relationships and achieves excellent results to produce satisfied clients.

What You’ll Be Doing:

• Works directly with clients in the analysis, configuration, testing, and rollout phases of integration tasks. In conjunction with client business and technical staff, internal resources, and vendors. Facilitates required activities to propagate user acceptance testing and production release activities.
• Participate in the coordination of bug tracking and enhancement requests requested by clients.
• Engage in activities across multiple organizational teams including Implementation, Integration, Operations/Sales, Product/Development, Network/Engineering and Customer Support.
• Participate in the development of functional specifications, written procedures, training materials, data flow diagrams and workflows.

The Ideal Candidate:

Education:

• AA/AS degree (CIS, MIS, Project Management or related) or commensurate related experience and/or training.

Experience:

• A minimum two years of analytical experience in software implementation and/or development (SAFe), preferred.
• Knowledge of credit union and information technology operations and procedures is a plus.
• Experience with or exposure to the following is a plus: financially oriented account processing platforms, core account processors or core systems, i.e., Fiserv products, XP systems, Symitar/Epysis products, and/or KeyStone/Corelation.

Specialized Skills:

• Ability to learn technical environments and applications quickly and keep up to date on new integration-related methodologies.
• Possess excellent customer service skills and is an active listener with a strong desire to meet both internal and external customer needs. Ability to establish effective working relationships with key participants to develop and execute successful, repeatable plans of action.
• Organized and detail oriented. Ability to prioritize and manage multiple tasks simultaneously and ability to handle challenging situations, under pressure, with composure, professionalism, and courtesy.
• Works effectively within a team environment.
• Strong written and verbal communication skills.
• Excellent knowledge of Windows based computing systems and MS Office.

Why you should apply:

• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Great health and wellness benefits
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting salary range for this full-time position is $29.90 - $37.31 per hour. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.