Technical Instructional Designer - Initiatives & Opportunities (May 2025 - December 2027)

Status: Initiatives & Opportunities (May 2025 – December 2027)

Hours: Monday – Friday, 35 hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: Payband J (Start Rate: $42.56 per hour)

Posting Date: April 25th, 2025

Closing Date: May 8th, 2025 at 7:00pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

Mohawk College is undertaking a major digital transformation through the Banner Business Transformation Project, reimagining our Enterprise Resource Planning (ERP) system, Banner and related processes, to enhance the student, faculty, and staff experience.

The Technical Instructional Designer will be a key contributor to the success of this initiative, designing dynamic, user-centric learning experiences that support learning and change adoption across the institution. Working in close partnership with the Change Management team, subject matter experts, and cross-functional teams, the incumbent will lead the creation of accessible, multi-modal training content tailored to the needs of diverse audiences.

Learning solutions may include e-learning modules, interactive simulations, job aids, end-user and superuser guides, instructional videos, and trainer materials designed for virtual, hybrid, in-person, and self-directed learning environments. A critical component of this role is the development of train-the-trainer programs, equipping SMEs to confidently deliver effective, consistent training during and after implementation.

Drawing on adult learning theory, instructional design best practices, and a deep understanding of educational technologies and content authoring tools, the Technical Instructional Designer will transform complex technical concepts and business processes into accessible, engaging, and results-driven learning experiences.

They will also develop evaluation strategies to measure the effectiveness of the training to ensure learners have the knowledge and skills required for full adoption of the new ERP system.

What you’ll be doing:

Design of end-user learning materials for Mohawk’s ERP system (Banner) in consultation with business SMEs

• Audit existing training materials to assess gaps and learning needs for the system implementation.
• Develop standardized templates and formats for all Banner training materials, ensuring alignment with Mohawk’s branding guidelines and relevant corporate policies.
• Select appropriate software and technology tools to suit content and instructional requirements.
• Partner with business SMEs and the project team to design role-specific training paths and curriculum that align with the needs of different departments and user groups.
• Create a range of multi-format learning resources, including e-learning modules, simulations, job aids, end-user and super-user manuals, instructional videos, and trainer guides for virtual, hybrid, in-person, synchronous, and asynchronous learning environments.
• Ensure all training materials are accessible and adhere to Universal Design for Learning (UDL) principles.
• Ensure all training materials can be easily updated by business SMEs post system implementation to capture upgrades and continuous improvement.
• Design assessments and evaluations to measure the effectiveness of training programs.
• Ensure learning materials are compatible and compliant with Mohawk’s Learning Management System (Cornerstone).

Train-the-Trainer Strategy

• Develop train-the-trainer program to support Mohawk’s ERP system implementation focusing on both content and training delivery.
• Develop Train the Trainer materials for trainers and learners
• Development and facilitation of “technical training skills” workshop to prepare SMEs to be trainers.
• Evaluation strategy to assess trainers’ understanding of the content before they deliver training to others.
• Rubrics or checklists for evaluating how well trainers conduct sessions, ensuring quality and consistency.
• Contribute to the design and organization of the Project SharePoint site to be set up as the Banner Knowledge Hub supporting training during the project and knowledge management post implementation.

Relationships and Partnerships

Partner, consult and collaborate with various teams across the college:

• Project change management team to ensure training supports the overall change strategy, addressing potential resistance and fostering user adoption.
• Other Technical Instructional designers on the project to ensure alignment and consistency.
• Project Managers for alignment of training activities with project plan.
• Team members including Project Managers, workstream Leads, QA lead, system testers, and SMEs to understand how the new ERP system will be used.
• External vendors for initial system education.
• Organizational Development team to align with college professional development strategy, policies and procedures, including use of LMS for storing, assigning, tracking training.
• Business SMEs who provide input into training content and learning paths.
• Business SMEs who will be trained to be trainers.
• Mohawk College employees who will be participants in training as end users.
• Mohawk College Leadership to understand unique department learning needs and expectations of training.
• Marketing team for the coordinating production of multimedia materials.

Project Management and Quality Assurance

• Identify training activities, deliverables, work effort and timelines for inclusion into the overall project plan.
• Effectively manage training activities and deliverables, including prioritization, anticipation and escalation of issues impacting deliverables.
• Develop measurement and evaluation tools to test the effectiveness of the training program.
• Adhere to intellectual property, copyright law, and mohawk branding standards.
• Ensure all materials follow agreed upon templates, formats, including compliance with AODA and UDL requirements.
• Meet all deadlines providing sufficient time for proofreading as well as review with SMEs.
• Reviews feedback and evaluations, including input from testers, to make necessary enhancements to the training.
• Maintain currency with latest trends, strategies, and technologies in learning and development to ensure the continuous improvement of training materials.

Other duties as assigned.

What you’ll bring to the role:

• A minimum of 3-year diploma/degree or equivalent in education, in adult education, training & development, educational technologies, instructional design, or equivalent combination of education and experience.
• Certificates or courses in the following:

o Content authoring tools / software such as: Articulate Storyline, Adobe Captivate or equivalent.

o Educational Technologies such as Kaltura, ThingLink, H5P, Camtasia, etc.

o Multimedia design.

• Minimum of 3 years experience with communication tools such as MS Teams.
• Minimum of 3 years experience designing a train the trainer program.
• Minimum of 5 years practical experience in/with:

o Instructional Design: design, development, delivery and evaluation of user training.

o Learning/Educational technologies.

o Consultation and client service supporting multiple levels within an organization.

o Project Management.

o Multimedia design: digital teaching/learning content (text, graphics, images, audio, video, etc.) and online publishing methods.

o Extensive knowledge and experience working within a learning management system (LMS), preferably Cornerstone, and document sharing platforms such as SharePoint.

o Working collaboratively in a team environment.

• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/