Technical Inside Sales Representative

Ingersoll Rand; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in industrial solutions seeks a Technical Inside Sales Representative in Quebec. The role involves coordinating customer service, addressing technical inquiries, and managing warranty processes. Candidates should possess strong mechanical experience and excellent presentation skills, promoting a proactive and engaging work environment.

Qualifications

• 5 years of mechanical experience required.
• Experience interfacing with customers in a commercial setting.
• Knowledge of blower/rotating equipment is essential.

Responsibilities

• Coordinating service work and managing warranty claims.
• Providing quotes and processing purchase orders.
• Creating RMA's and generating work orders.

Skills

Presentation skills

Collaboration

Technical aptitude

Education

DEC in Mechanical Engineering technology

Tools

Salesforce

Oracle

Job description

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Service :

Divers :

Qualifications :

Job Description : Technical Inside Sales Representative

Company Profile :

Hibon of Ingersoll Rand is widely recognized as a global leader for standards of reliability and quality in the manufacture of positive displacement blowers and vacuum pumps.

Job Summary :

The incumbent is the main technical resource for Hibon's Customer Service and Aftermarket sales, supporting sales managers and customer service teams with technical inquiries during the quote and pre-order stages. The role requires direct engagement with various customers, such as resellers and OEMs, to resolve aftermarket technical issues. As a liaison between customers, Sales, and Operations, the role also involves coordinating service work, handling warranty claims, and managing the RMA process

Work schedule : 40 hours / week from Monday to Friday. This is full-time

Service :

Essential Functions :

• Create RMA's, commercial invoices, and BOL as needed for returns.
• Generate work orders for service jobs, field jobs, and configurations.
• Provide quotes for repair and field jobs to customers.
• Follow up with customers to obtain purchase orders.
• Process purchase orders and invoices in OM.
• Pick release orders and coordinate with shipping.
• Communicate priorities to operations.
• Handle all warranty claims, including approvals, FAR, and correction plans.
• Offer technical support to Hibon technicians, customers, and service centers.

Order Management :

• Enter POs and generate order acknowledgments, etc.
• Update the daily backlog file and coordinate blower allocations with sales representatives, especially during shortages.
• Pick release orders and coordinate with shipping.
• Enter expected receipt dates for back-ordered parts and equipment.
• Identify orders that will not ship within the month and adjust dates as necessary.
• Provide backup for Paul during vacations and additional support as needed.
• Support large and more complex OEMs (e.g., Vactor, Supervac, Brandt) in the truck market.
• Answer general questions related to controls.
• Assist with offsite startups and operations of blowers, including maintenance procedures and troubleshooting.
• Identify replacement options for discontinued blowers and communicate required modifications to customers.
• Perform belt and pulley selections.
• Select blower performances based on revised customer requirements.
• Provide support to Fraserwoods for occasional issues related to Oracle or blower failures.
• Assist with quoting for industrial standard packages (SFB & MSC) :
• Select blowers.
• Choose accessories.
• Complete RFQs.
• Fulfill other responsibilities as assigned or required.

Qualifications :

• relative experience with blower / rotating equipment.
• DEC in Mechanical Engineering technology as an asset
• A minimum of 5 years of mechanical experience
• Must have good presentation skills and experience interfacing with customers in a commercial setting by email, phone and in person.
• Oracle or another ERP system / Salesforce experience an asset
• Strong collaborative skills to engage peers in Operations, Purchasing and Engineering and Solving warranty related issues
• Strong technical aptitude to understand complex problems.

Self-motivated, high initiative, self-directed

Ingersoll Rand Inc. (NYSE : IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency.

Ingersoll Rand Inc. (NYSE : IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industrial Machinery Manufacturing

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