Technical Infrastructure Solution Delivery Manager

Pratt & Whitney; Longueuil; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Pension and savings plan

Group insurance program

Health and wellness program

Transportation accessibility

Opportunities for advancement

Job summary

Pratt & Whitney in Longueuil, Canada is seeking a Technical Infrastructure Solution Delivery Manager to oversee digital technology infrastructure projects. This role involves ensuring the safety and reliability of factory infrastructure and managing several technical tasks simultaneously.

The ideal candidate should have 7+ years of experience in project management and a BS in Management Information Systems. Knowledge of ServiceNow or PowerBI is a plus. This is a French-speaking work environment requiring strong English communication skills.

Qualifications

• 7+ years of experience in managing technical/IT projects.
• Strong understanding of customer field environment.
• Ability to work independently and in a team.

Responsibilities

• Coordinate digital technology infrastructure projects.
• Manage technical resources and control gates.
• Gather requirements and develop action plans.

Skills

Project management

Technical resource management

Customer service

Communication skills

Education

BS in Management Information Systems or related IT field

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

PowerBI

ServiceNow

Job description

About the Role

Reporting to Pratt & Whitney's Associate Director of Workplace Services, the Technical Infrastructure Solution Delivery Manager coordinates the company's digital technology infrastructure projects. Our mission is to ensure the safety, availability, reliability, and compliance of our factory’s infrastructure by providing top‑tier design, innovation, maintenance, and support. We are dedicated to creating an environment that enables maximum productivity, sustainability, and growth.

What will your day-to-day look like?

• Experience managing technical/IT projects for the customer, managing technical resources, working through control gates, technical review boards, and customer acceptance.
• Strong understanding of the customer’s field environment.
• Ability to work/coordinate with internal and external customers and vendors to gather requirements, develop plans and execute within budgets and timelines.
• Ability to work and deliver on short‑suspense tasks/products in a fast‑paced, potentially stressful environment.
• Excellent written and oral communication skills.
• Ability to effectively manage several projects simultaneously in a rapidly paced environment.
• Experience with the customer’s Project Management Framework.
• Creates, incorporates, and implements changes to schedules.
• Working knowledge of the customer’s official messaging system.
• Working knowledge of the customer’s organization, internal policies, and processes.
• Project organization and tracking.
• Expert with Microsoft Word, Excel, and PowerPoint.
• Experience with Microsoft Project, Visio, and Access.
• Willing to “go the extra mile” in customer service and effort in ensuring that time‑critical requirements are met.
• Ability to work independently and as part of a team of very strong personalities in a very dynamic environment.
• Highly mission‑oriented.

What do you need to be successful?

• Desired skills: ServiceNow or PowerBI knowledge, experience with field communications and coordination.
• Years of experience required: 7+ years.
• Required education level/major: BS in Management Information Systems or a related management or IT field with an emphasis on project management. Equivalent experience may be substituted for the educational requirement.
• This position is part of a French‑speaking work environment; it requires a very good knowledge of English to read and understand daily documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers, or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions.
• Group insurance program.
• Opportunities for advancement (career progression).
• Merit or recognition program.
• Health and wellness program, including virtual health care.
• Recreational and sports club.
• Nearby daycares.
• Transportation accessibility or public transit program and free parking.

Additional Information

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.

EEO Statement

We will consider applications from all qualified candidates. The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read.