Quality Operation Lead and Data Technologies

Pratt & Whitney; Longueuil; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Pension and savings plan with employer contributions

Group insurance program

Opportunities for advancement

Health and wellness program

Recreational and sports club

Transportation accessibility or public transit program

Job summary

Pratt & Whitney in Longueuil, Quebec is looking for a skilled professional to lead data processes and performance indicators for the department. The ideal candidate will possess strong knowledge of business processes along with exceptional interpersonal skills and the ability to lead a small team effectively.

The position offers an on-site working environment from Monday to Friday, and includes comprehensive benefits such as a pension plan and health programs, encouraging both professional and personal development.

Qualifications

• Strong knowledge of business processes related to the product.
• Very good knowledge of English for documentation and communication.
• Experience in customer service and providing customer feedback.

Responsibilities

• Ensure production of departmental performance indicators.
• Lead a small team responsible for departmental reports.
• Act as a business analyst and product owner.
• Manage an external data service provider for process improvement.
• Support user forums and process leaders to gather requirements.

Skills

Resourcefulness

Initiative

Team player

Problem-solving mindset

Interpersonal skills

Communication skills

Tools

Databricks

Power BI

SAP

ENOVIA

Confluence

JIRA

SharePoint

MS Office 365

Job description

About Pratt & Whitney CanadaPratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world's largest fleet of business, general aviation, regional aircraft, and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country, and our headquarters continue to be recognized among the top employers in the Montreal region.

Position Overview

The position is based at our Longueuil location from Monday to Friday, with flexible hours and exclusively on‑site.

Responsibilities

• Ensure the monthly production of departmental performance indicators.
• Develop data processes related to customer quality in line with the latest standards and position them for the future.
• Lead a small team of Power BI developers responsible for departmental reports.
• Act as a business analyst and product owner.
• Manage an external data management service provider to support process improvement.
• Collaborate with technology solutions teams (DT) and developers to test and implement solutions in production.
• Prioritize backlog items based on business value, risks, ROI, and technical dependencies.
• Support user forums and business unit process leaders to gather their requirements for new solutions or improvements.
• Act as a transformation agent to drive business process improvements.
• Communicate project progress and justify prioritization decisions.
• Coordinate and execute the test plan, identify testing issues and participate in investigations.
• Provide support to users during User Acceptance Testing (UAT).
• Utilize project management skills, make informed decisions understanding the associated risks, and communicate effectively across different levels.
• Act as a change agent in preparation for the deployment of new solutions.
• Prepare and deliver training materials following the deployment of new solutions.
• Prepare and deliver content for the Community of Practice for Escape Leaders.
• Ensure the governance of the training profile for Escape Leaders.

Qualifications

• Must be resourceful, take initiative, and be a team player.
• Strong knowledge of business processes related to the product.
• Excellent interpersonal and communication skills.
• Problem‑solving‑oriented mindset.
• Experience in customer service, investigation, and providing customer feedback.
• Experience with tools such as Databricks, Power BI, SAP, ENOVIA, Confluence, JIRA, SharePoint, MS Office 365 is an asset.
• This position is part of a French‑speaking work environment; it requires a very good knowledge of English to read and understand daily documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Benefits

• Pension and savings plan with employer contributions.
• Group insurance program.
• Opportunities for advancement (career progression).
• Merit or recognition program.
• Health and wellness program, including virtual health care.
• Recreational and sports club.
• Nearby daycares.
• Transportation accessibility or public transit program and free parking.

Additional Information

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

Are you ready to go beyond?

Legal Information

The selected candidate will be subject to a criminal record check and must obtain all authorizations required in connection with the handling and transfer of controlled goods. The job offer is conditional upon successful completion of these checks and obtaining the required authorizations. If these conditions are not met, the job offer will be withdrawn.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.