Technical Infrastructure Analyst Term Position

General Dynamics Mission Systems, Inc.; Ottawa; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An innovative company is seeking a Technical Infrastructure Analyst to join its dynamic IT team in Ottawa. This role involves providing essential support for troubleshooting and maintenance of applications and services, while also contributing to the design and implementation of IT projects. With a hybrid working model, you will enjoy the flexibility of working from home and in the office. This position offers ample opportunities for professional growth, where you can enhance your technical skills and make a meaningful impact on the organization's infrastructure. Join a collaborative environment that values diverse perspectives and fosters innovation in solving critical challenges.

Qualifications

• 4-5 years of experience in IT infrastructure support.
• University degree or college diploma in a relevant field.

Responsibilities

• Provide day-to-day support and troubleshoot technical issues.
• Assist in the design and implementation of IT projects.
• Document hardware and software inventory and processes.

Skills

Technical Problem Solving

Customer Service

IT Infrastructure Support

Troubleshooting

Documentation Skills

Education

University Degree in Computer Science

College Diploma in IT

Tools

Microsoft Server Editions

Microsoft Active Directory

Tenable/Nessus

Microsoft Azure/M365/O365

Citrix

BigFix

VMware

Job description

Technical Infrastructure Analyst Term Position

• Full-time

At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

We are currently hiring for a Technical Infrastructure Analyst to join our IT team in Ottawa. In this role, you will be part of a large IT organization working in a structured environment with a dynamic solution space. Provide day-to-day support and customer interaction for break-fix and troubleshooting issues including proactive maintenance for applications and services. A portion of time will be used to support the designs, analysis, plans, and implementation of IT projects which includes considerations for data storage, backups, virtualization, collaboration, applications, networks, operating systems, security as well as support processes. Lots of opportunities to learn and grow using new services and technologies.

This position follows a hybrid working model. There will be a mix of at-home and on-site work, with an expectation of in-office attendance to support business needs. Typically, there will be an expectation of 2-3 days in the office a week.

Duties and Tasks

• Analyze, detect, identify and correct technical problems and deficiencies.
• Service request completion, including updating and communicating with customers.
• Determine proper installation parameters for software and hardware for smooth integration, transition, and efficiency.
• Installation and configuration of software(s).
• Hardware support.
• Operating System support.
• Application and recommendation of updates, patches, and hot-fixes to systems.
• Document hardware and software inventory.
• Process and procedure creation and documentation.
• Monitor and collect data on system performance.
• Assist and train customers.
• Ensure that all devices meet or exceed Security and Corporate policy requirements.
• Contribute to the design and implementation of new technologies.
• Ability to research errors using online resources.
• Self-maintain technical skill sets.
• Contribute to the design, implementation, and maintenance of the disaster recovery plan for IT-related applications and systems.
• Seek to identify areas of improvement to the IT infrastructure to meet evolving users and customer requirements and challenges.
• Develop key relationships. Work with third-party vendors and peers from other General Dynamics Business units.
• After-hours support to ensure availability, integrity, and introduction of new and existing services.

Minimum Requirements

• University degree in Computer Science/SW Engineering/applicable discipline or College level diploma with significant background and experience in IT infrastructure support and implementation activities.
• 4-5 years of related experience.
• Certifications in the field of expertise are an asset.
• Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
• Technological knowledge in one or more of the following areas:
• Microsoft Server Editions
• Microsoft Active Directory
• Tenable/Nessus
• Microsoft Azure/M365/O365
• Citrix
• BigFix
• VMware Virtual Environment

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions and value the lived experiences each and every one of us brings to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via email.