Technical Implementation Consultant

Henry Schein One group; Surrey; Hybrid; CAD 77,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Technical Implementation Consultant, where your expertise in software implementation and project management will directly impact client success. This hybrid role allows you to collaborate with a dynamic team while delivering exceptional service experiences. You'll analyze client workflows, lead technical sessions, and ensure smooth transitions to new systems. With a supportive culture that values ownership and creativity, you'll thrive in an environment that fosters professional growth and collaboration. Be part of a team that embraces innovation and enhances the dental industry's technology landscape.

Benefits

3% RRSP matching

100% drug coverage

3 weeks paid vacation

5 weeks paid vacation with tenure

Unlimited paid flex days

Paid birthday off

Qualifications

• 4+ years of experience in enterprise application implementation.
• Strong understanding of system integrations and APIs.

Responsibilities

• Analyze client requirements and configure tailored software solutions.
• Lead technical sessions and ensure seamless data migration.

Skills

Project Management

Technical Consulting

Client Relationship Management

Problem-Solving

Communication Skills

Education

Degree in Computer Science

Diploma in Information Technology

Tools

SQL

CRM/ERP Systems

Enterprise Software Platforms

Relational Databases

Linux

Windows

Job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.

The Technical Implementation Consultant is responsible for delivering implementation and training for our enterprise on-premises software, axiUm. The successful candidate will have a demonstrated track record of building solid relationships with clients by providing an exceptional service experience through well-developed tools and a customer-centric attitude. Key traits include a sense of urgency and ownership, and the ability to provide accurate, timely solutions. In this role, you will leverage your project management and consulting skills.

Be part of a culture that embraces ownership, collaboration, and creativity, allowing you to impact our company's success directly. As a team member, you will embrace open communication and be part of a flexible, high-performing environment.

This is a hybrid role, with one to two days in the office per week, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.

Responsibilities:

1. Analyze client requirements, workflows, and configure tailored software solutions that align with business processes.
2. Lead technical sessions with clients to discuss system requirements and identify needed integration points.
3. Ensure seamless testing, data migration, and integration with client systems.
4. Troubleshoot technical issues during implementation and provide hands-on solutions to meet project deliverables.
5. Develop and deliver training to client stakeholders to ensure a smooth transition to the new system.
6. Coordinate with teams on data migrations, system integrations, and API configurations to ensure seamless functionality.
7. Maintain internal tools and documentation to support the team and client’s adoption of the solution.
8. Consistently deliver exceptional service experiences with clients.

Qualifications:

• 4+ years of experience in a client-facing enterprise application implementation role with project management, technical consulting, or related experience.
• A degree or diploma in a post-secondary technical program or in Computer Science, Information Technology, or a related field.
• Proven software implementation, training, and consulting experience.
• Strong understanding of system integrations, APIs, and data migrations.
• Proficiency with tools such as SQL, CRM/ERP systems, and enterprise software platforms.
• Experience with relational databases, Linux, and Windows.
• Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
• Strong problem-solving skills and attention to detail.

Requirements:

• Up to 40% travel within Canada, the U.S., and internationally to support team members at client sites or attend industry conferences and events.
• This hybrid (#LI-HYBRID) role involves up to two days in the office for collaboration and team building.

Our Recruiting Process

We aim to make our process straightforward while providing opportunities for mutual understanding:

• Recruiter Video screening call
• Short online behavioral and cognitive assessment
• Hiring Manager Video Interview
• Final Onsite Interview including a presentation

We foster a flexible, high-performing, inclusive culture that supports professional growth. As a future team member, you will embrace ownership, transparency, communication, and collaboration.

The posted salary range is CAD 77,500 to CAD 90,000, reflecting the starting salary for a new employee who is fully proficient and experienced in the role. Actual pay depends on experience, training, skills, certifications, and education.

Our benefits include:

• 3% RRSP matching
• Comprehensive health benefits, including 100% drug coverage
• 3 weeks paid vacation, increasing to 5 weeks with tenure
• Unlimited paid flex days
• Paid birthday off