Technical Field Services Manager – HVAC Sector

Lock Search Group; British Columbia; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a fast-growing HVAC distributor as a Technical Field Services Manager, where you will leverage your extensive HVAC experience to provide technical support and training to contractors. This role is perfect for those looking to transition from hands-on work to a customer-facing position, allowing you to build strong relationships with clients and vendors. You will develop training materials, support sales processes, and participate in industry events. With opportunities for career growth and a competitive salary, this is an exciting chance to make a significant impact in the HVAC sector.

Benefits

Competitive salary

Bonus opportunities

Extended benefits

Career growth opportunities

Qualifications

• 5+ years of hands-on HVAC experience as a licensed technician.
• Strong troubleshooting skills in both commercial and residential settings.

Responsibilities

• Develop and deliver training sessions on equipment capabilities.
• Provide troubleshooting and technical support via phone and onsite.

Skills

HVAC experience

Troubleshooting skills

Communication skills

Customer service skills

Microsoft Office proficiency

Education

Licensed HVAC Technician

Tools

Microsoft PowerPoint

Job description

Technical Field Services Manager – HVAC Sector

Greater Vancouver, BC

Our client is a fast-growing wholesale distributor in the heating, ventilation, and air conditioning (HVAC) industry, servicing both Residential and Commercial Contractor markets. They seek to add a highly motivated Technical Field Services Manager (HVAC) to partner with OEM vendor partners, becoming experts in their products, parts, and equipment.

The primary role involves providing technical support and training to contractor clients and their employees, while also supporting the sales process as a technical product expert to help close challenging projects. The successful candidate will utilize excellent communication and presentation skills to deliver training and product information to end users, contractors, technicians, and internal stakeholders at all levels.

This role serves as a vital link between vendor/supplier partners, sales and customer service teams, and HVAC contractors/owners. It is ideal for experienced HVAC Technicians or Service Managers looking to transition from hands-on work to a customer-facing technical role, leveraging their education and experience.

Additional Responsibilities include:

1. Develop and deliver training sessions on equipment capabilities and market positioning.
2. Build and maintain strong relationships with customers and vendors.
3. Create training materials, tests, and assignments for colleagues.
4. Review and update onboarding materials as needed.
5. Assist with warranty support administration for HVAC products.
6. Provide troubleshooting, product inquiries, and technical support via phone, email, and onsite.
7. Participate in industry organizations, conferences, networking events, and tradeshows.
8. Support the rollout of new product lines.
9. Provide technical specifications, installation, and operation materials to customers and engineering teams.
10. Join sales calls to support technical inquiries and recommend solutions.
11. Travel as needed across Western Canada (10-20%).

Qualifications

1. At least 5 years of hands-on HVAC experience as a licensed technician.
2. Strong troubleshooting skills in both commercial and residential settings.
3. Excellent communication skills, both written and verbal.
4. Proficiency with Microsoft Office, especially PowerPoint, is a plus.
5. Results-oriented with the ability to multitask.
6. Energetic, self-motivated, and proactive.
7. Ability to develop new programs independently.
8. Strong customer service and technical presentation skills.
9. Competent with multiple computer applications.
10. Valid Driver’s License.
11. Willingness to travel up to 20% monthly.

If interested in working with a fast-growing HVAC distributor offering a competitive salary, bonus, extended benefits, and career growth opportunities, please apply confidently. Send your resume to Cameron Lappin via the “Apply Now” button or connect on LinkedIn. We thank all applicants; only those suitable for the role will be contacted. Applicants must be legally eligible to work in Canada without sponsorship.

We are equal opportunity employers and do not discriminate based on race, origin, religion, age, gender, sexual orientation, disability, veteran status, or other protected characteristics. Accommodation is available for applicants with disabilities upon request.