Technical Engineer - Remote - 2286170

UnitedHealth Group; Richmond; Remote; Confidential; Full time

Job summary

A leading company is seeking an individual to join their team, focusing on delivering services for their on-premises and cloud-based PACS products. This role involves extensive customer interaction, problem diagnosis, and requires specific technical skills in medical imaging and IT. You will contribute significantly to health optimization by supporting their technology and ensuring high satisfaction in service delivery.

Qualifications

• 2+ years IT experience.
• Experience with Medical Imaging, PACS, or DICOM.
• Understanding of client-server architecture.

Responsibilities

• Maintain Change Healthcare’s PACS and Cloud-based products through remote support.
• Diagnose issues with Stratus protocols and ensure customer satisfaction.
• Generate customer reports and conduct functional inspections.

Skills

Customer service skills

Communication skills

Prioritization and workflow management

Independent and team work

Tools

Gitlab

Jira

SQL Plus

MS SQL

Unix

Linux

VMWare

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Responsible for delivering services and maintaining Change Healthcare’s on-premises PACS and Cloud-based products, primarily through remote support with occasional travel up to 20%. This role involves daily communication with customers to ensure timely issue resolution and high satisfaction. Key responsibilities include diagnosing and resolving issues with Stratus protocols, conducting functional inspections, monitoring data for accuracy, and validating system performance. Additional duties include generating customer reports (e.g., progress updates, verifications, and exceptions), providing remote and on-site technical support, conducting system trial runs, performing hardware/software installations, upgrades, system configurations, quality testing, and participating in process improvement initiatives. Other responsibilities may be assigned as needed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you, provide clear success criteria, and offer development opportunities for other roles you may be interested in.

Required Qualifications:

• 2+ years IT experience
• Experience with Medical Imaging, PACS, or DICOM
• Experience with PAC
• Understanding of client-server architecture related to streaming data (especially image and demographic data)
• Proven strong customer service skills
• Excellent written and verbal communication skills with a customer service attitude
• Ability to manage priorities and workflow effectively
• Ability to work independently and in teams; capable of handling multiple tasks simultaneously
• Ability to travel up to 20%

Preferred Qualifications:

• Experience with Gitlab and Jira
• Experience leading multiple projects and project management software skills
• Knowledge of Cloud Storage, SAN Storage, DVD/MO Jukebox, or DLT Tape devices
• Experience writing SQL Plus and MS SQL queries and reports
• Experience with Unix, Linux, and VMWare systems
• Knowledge of image processing techniques
• Knowledge of HL7 processes
• Experience setting up Google Transfer Appliances

*All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for Canada residents is $63,300 to $131,500 annually, based on factors like education, experience, and certifications.

Application Deadline: This posting remains open for a minimum of 2 business days or until a sufficient candidate pool is reached. It may close early due to volume of applications.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to equity, environmental responsibility, and addressing health disparities, especially for marginalized groups. We strive to deliver equitable care and improve health outcomes.