Technical Engineer (5-8 years' experience)

Sectra; Mississauga; On-site; CAD 106,000 - 132,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing healthcare imaging solutions across Canada. As a Technical Engineer, you'll play a pivotal role in deploying and supporting advanced medical IT systems that enhance patient care. This role involves collaborating with healthcare professionals to understand their needs, ensuring seamless integration of innovative solutions, and providing top-notch technical support. With a dynamic work environment that combines the agility of a startup with the stability of an established brand, you will have the opportunity to make a real difference in people's lives while enjoying a range of exciting benefits and a competitive salary.

Benefits

Education Assistance

Health, Dental, and Vision Benefits

Monthly Health Spending Account

RRSP Matching

Reimbursement of Home Internet Expense

4 Weeks of Vacation

Qualifications

• 3-5 years of experience in healthcare IT support and system integration.
• Strong expertise in PACS, DICOM, HL7, and IHE profiles.

Responsibilities

• Design and deploy Sectra enterprise imaging solutions for healthcare.
• Collaborate with clinical teams to optimize system configurations.

Skills

Communication Skills

Problem-Solving Skills

Technical Support

Healthcare IT Interoperability

Scripting (PowerShell, Python, Bash)

Education

Degree in Computer Engineering

Tools

Windows Server

MS SQL Server AlwaysOn

Active Directory

VMware

Hyper-V

Microsoft Azure

Job description

Join a tech company that’s making a difference in healthcare

At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers.

The role

Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting-edge technology and expertise to enhance patient care and streamline medical workflows. As a Technical Engineer, your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.

Customer Engagement & Workflow Analysis:

• Collaborate with hospital system administrators, radiologists, and clinical end-users to understand operational workflows, system requirements, and provide expert guidance on the optimal configuration of Sectra solutions to align with clinical and IT environments.

System Deployment & Configuration:

• Perform end-to-end installation, configuration, and maintenance of Sectra enterprise imaging solutions (PACS, VNA, and related applications), including deploying Windows-based servers, MS SQL Server AlwaysOn clusters, Active Directory, and virtualization environments (VMware, Hyper-V).
• Configure and optimize cloud-based solutions on Microsoft Azure, along with network infrastructure and security settings to ensure secure, scalable, and high-performance deployments.

Integration & Interoperability:

• Integrate Sectra products with various healthcare systems using DICOM, HL7, IHE, and custom APIs.
• Work with hospital IT teams to ensure seamless connectivity with RIS, HIS, EMRs, AI-based applications, and third-party healthcare solutions.
• Troubleshoot and resolve interoperability issues related to DICOM image routing, HL7 messaging, and authentication protocols.

Technical Support & Troubleshooting:

• Serve as an escalation point for complex technical issues, conducting root cause analysis, implementing corrective measures, and ensuring rapid resolution of system failures while maintaining clear and ongoing communication with customers.

Compliance & Documentation:

• Ensure full compliance with HIPAA, PHIPA, GDPR, and other applicable healthcare privacy regulations when handling patient data.
• Develop and maintain comprehensive technical documentation, implementation guides, and troubleshooting manuals for internal and customer use.

So are you a fit?

• Excellent communication skills, both written and oral in French and English.
• A degree in computer engineering with strong academic performance, or equivalent.
• Minimum 3-5 years of hands-on experience in healthcare IT support, deployment, or system integration.
• Strong expertise in PACS, RIS, DICOM, HL7, IHE profiles, and healthcare IT interoperability standards.
• Advanced proficiency with Windows Server administration, MS SQL Server AlwaysOn clustering, and Active Directory.
• Experience configuring and managing virtualization platforms (VMware, Hyper-V) and cloud environments (Microsoft Azure).
• In-depth knowledge of networking, security protocols, VPNs, and firewalls in a healthcare IT setting.
• Proficiency in scripting tools (PowerShell, Python, or Bash) for automation and system optimization.
• Prior experience in IT service desk support or customer-facing technical roles is required.
• Strong problem-solving skills with the ability to analyze and resolve complex technical issues under pressure.
• A passion for service excellence, with exceptional customer service.

How we make your work meaningful and rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.

In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:

• Education assistance for team members to continuously enhance their knowledge.
• Robust health, dental and vision benefits, effective the month following your start date.
• Monthly health spending account.
• RRSP matching after 3 months of employment.
• Reimbursement of home internet expense.
• 4 weeks of vacation at a minimum.

Our salary range for this role falls between $106,700 and $131,800. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

We use AI-powered tools to help streamline our hiring process, but rest assured—every application is personally reviewed by a qualified recruiter to ensure fairness, accuracy, and compliance with employment standards.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this.