Technical Delivery Manager

Synopsis of the role

The Technical Delivery Manager will lead a critical team responsible for the daily operation and continuous improvement of our high-volume, batch data delivery platform. This platform processes and enriches data for our Tier 1 Clients, demanding exceptional reliability and quality. This role requires a blend of technical expertise, quality-focused mindset, project management acumen, and strong client communication skills to ensure seamless delivery and client satisfaction.

What you’ll do:

Business tasks:

• Lead and manage a team of 10-15 configuration Developers and QA engineers, fostering a collaborative and high-performance environment

• Oversee the daily operations of the batch delivery platform, ensuring timely and accurate data processing and delivery to Tier 1 Clients

• Plan and execute project delivery, including resource allocation, timeline management, and risk mitigation

• Conduct financial forecasting and manage budgets related to platform operations and projects

• Act as the primary point of contact for Tier 1 Clients, addressing their needs and ensuring their satisfaction

• Collaborate with other Delivery Managers and cross-functional teams to align on strategic initiatives and resolve operational issues

• Develop and deliver executive-level reports on platform performance, project status, and key metrics

Technical tasks:

• Manage and optimize platform performance, focusing on stability, scalability, and efficiency within the Google Cloud Platform (GCP) environment

• Maintain robust monitoring and alerting systems using Google Logging and Monitoring

• Drive continuous improvement initiatives to enhance platform capabilities and streamline processes

• Maintain platform compliance with all relevant security, data privacy, and regulatory requirements, including those specific to Canadian financial services

• Adhere to Secure Software Development Lifecycle (SDLC) for all releases, ensuring robust security and compliance

What experience you need:

Business experience:

• Excellent written and verbal communication skills in English

• Proven experience in managing and delivering complex technical projects in a financial services or similarly regulated environment

• Significant experience as a team lead, including training, mentoring, and performance management

• Strong analytical thinking, project and delivery planning, and resource planning skills

• Experience interacting with Tier 1 Clients and providing executive reporting

• Experience in a high-volume, mission-critical batch processing environment

• Experience with financial forecasting

Technical experience:

• Experience with Google Cloud Platform (GCP), including Dataflow, Composer, YAML configuration, Cloud Storage, BigQuery, Logging/Monitoring/Alerting

• Strong understanding of data processing and batch delivery systems

• Knowledge of various file encoding formats

• Former object-oriented development experience is highly desirable

What could set you apart:

• A deep understanding of financial services data and regulatory requirements

• Demonstrated ability to optimize and automate complex data processing workflows

• Experience with API tools such as Bruno or Postman

• Proficiency in Python scripting, shell scripting

• Experience with Kubernetes, KMS and Pub/Sub

• Professional level of French proficiency, both written and verbal, is an asset for communication with stakeholders in French-speaking regions

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Fulfillment / Operations

Schedule:

Full time