Technical Customer Support Specialist - Work from Home Opportunity

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment - If you have skills to prove, we have all ladders for you to grow.
• Flexible - We believe in results.
• Innovative - All ideas matter.
• Inclusive - Everyone is included and everyone wins.
• We work hard and party even harder.

About the job

We are looking for talented customer service specialists, passionate about customers to join our team. We are currently hiring for this remote work-from-home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Saskatchewan.

Qualifications

• Associate’s degree or certification from an accredited program for technical and/or clinical education required.
• Experience with the use of electronic documentation systems required.
• 2 years in technical or clinical/medical based device support roles.
• Previous contact centre experience is an asset.
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
• Must be at least 18 years old.
• Ability to type 30 wpm and successfully pass our language/grammar screening.
• Excellent home internet hardwired – Wi-Fi connections are not permitted.

Responsibilities

• Provide first-level technical solutions regarding the installation, operation, and maintenance of products.
• Answer inbound customer queries.
• Build and maintain positive customer relations by offering personalized solutions.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoot and resolve technical issues using established diagnostic tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring to the customer.