Technical Customer Success Manager, Toronto

Modash; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A growing creator partnerships platform is seeking a Customer Success Manager who is tech-savvy and customer-focused. This role involves building relationships with customers, educating them on API products, and ensuring successful use of Modash's platform. Candidates should possess strong communication skills and a mindset geared towards technology, with the flexibility to work remotely. Enjoy unlimited vacation and personal development opportunities.

Benefits

Flexible working hours

Unlimited paid vacation time

Fully remote working

Personal development support

Ownership of your work

Qualifications

• Experience supporting technical customers and familiarity with APIs.
• Strong English communication skills, both written and spoken.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Build and nurture customer relationships from onboarding onward.
• Collaborate with teams to ensure customers succeed and adopt Modash's tools.
• Educate customers on the platform and act as a resource for technical questions.

Skills

B2B SaaS experience

Communication skills

Technical mindset

Organizational skills

Tools

CRM tools

Vitally

Job description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We're looking for a tech-savvy, customer-focused individual to help us nurture and expand our growing community of customers using our API products. Come join our awesome team – we might be small in size, but we're super passionate about making sure our customers have the best experience EVER

Life of a Customer Success Manager at Modash

Here are key focus areas for a Customer Success Manager at Modash:

• Building relationships: Get to know our customers inside and out. From onboarding onward, you'll be their go-to person and in charge of their journey with us. Build and nurture strong, lasting connections, planting seeds for future growth.
• Set our customers up for success: Dig deep into customer use cases and data to define what success looks like. You’ll act as both a project manager and a strategic partner, someone who understands the customer’s priorities and translates them into actionable plans. By bringing clarity on what they want and need, and by not being afraid to push for solutions, you’ll directly influence how they adopt Modash and even shape their internal roadmap.
• Partnering across teams: Work closely with Sales to ensure smooth handovers and with Support to troubleshoot and resolve technical issues. You’ll also collaborate with Product and Engineering, sharing insights, advocating for customer needs, and helping test or validate solutions so that what we build truly solves real customer problems.
• Learning and educating: Become an expert not just in Modash, but in the technical and industry landscape our customers operate in. You’ll continuously expand your technical toolkit whether that’s APIs, data flows, or whatever else, and translate that knowledge into clear, practical guidance for customers. At the same time, you’ll empower customers by teaching them how to get the most out of our APIs.

And a little more about us...

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

This is how we imagine you are:

• You’ve worked in B2B SaaS, supported technical customers, and know your way around APIs.
• You don’t need a coding background, just a technical mindset, great communication skills, and the drive to learn the rest.
• A fast-paced working environment has proven to be suitable for you. But you never compromise quality over speed.
• You’ve previously worked at a startup or a scaleup.
• You are praised for your excellent communication skills no matter the medium you’re interacting with people in. You actively listen, ensure efficiency with the right questions and infect with your positive energy. Your style is building rapport in a non-formal but still professional way.
• You should have top-notch English skills, both written and spoken.
• CRM is your friend you visit often. Your new friend might be familiar too - Vitally.
• Being organized is your natural strength, and being organized helps you stay focused.
• You share the same mentality as us. We are not people of manuals and rules but rather create processes along the way. Instead of giving stamp answers to our customers, you can figure out your way with your unique voice as a Modashian.
• While we don’t expect you to be experienced in influencer marketing, any previous marketing experience or knowledge about influencer marketing specifically will surely help and make your life at Modash easier.

This is important to keep up with the Modashians:

• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
• You aspire to be great. We’re not shooting for mediocrity here.
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
• If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

We don’t expect you to:

• Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
• Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

• Flexible working hours. We trust you to do your job, without anyone looking over your shoulder. Do your best work whenever it suits you.
• Unlimited paid vacation time. If you’re happy & well-rested, you’ll do better work. Take the time you need to enjoy a balanced life.
• Fully remote working. As long as you have a reliable internet connection, we want you to work wherever is best for you. At home, in a café, on a beach. Whatever works.
• Personal development. When you grow, we benefit. If there’s a course, book, or conference that will help you upskill – we’ll cover it.
• Ownership. You’re the expert at what you do, and so you should have the flexibility to make decisions and take action quickly. No unnecessary red tape. Got an out-of-the-box idea? You’ll have the autonomy to go ahead and try things that you might not be able to at other companies.