Technical Customer Service Representative (Contract)

Goudreau Personnel Services LTD; Windsor; On-site; CAD 30,000 - 60,000; Part time

Job summary

A staffing agency is seeking a Customer Service Representative in Windsor, ON, for a contract position lasting 2-5 months. The role involves assisting customers with order inquiries, expediting sales orders, and maintaining order accuracy. Ideal candidates should have experience in customer service or sales, strong attention to detail, and proficiency in MS Office. This contract may lead to a full-time role.

Qualifications

• Experience in customer service or sales is crucial.
• Must maintain high attention to detail.
• Strong relationship-building skills required.
• Ability to manage multiple tasks effectively.
• Proficiency with Microsoft Office is necessary.
• Experience with ERP software is preferred.

Responsibilities

• Provide order assistance to customers and internal teams.
• Handle customer inquiries via phone and email.
• Expedite sales orders efficiently.
• Process and verify customer orders accurately.
• Maintain communication regarding order scheduling.

Skills

Customer service or sales experience in a technical field

High attention to detail

Customer-focused

Excellent organizational skills

Proficiency with MS Office suite

Experience with enterprise resource planning software

Tools

MS Office suite

JDE

Job description

Pertinent Information : This is a contract position lasting approximately 2-5 months. There is potential for it to become a full-time role, but currently, it is strictly a contract. Full-time hours are Monday – Friday, 8:00 am – 4:30 pm.

Location : Windsor, ON.

Wage : $20-24/hr.

Job Description

The Customer Service Representative is responsible for providing order assistance and support to customers, District Managers, Applications, Inside Sales, and Accounting.

Responsibilities include, but are not limited to :

• Handling direct customer contact via phone and email, including customer order contracts, quotations, and referrals.
• Expediting sales orders.
• Communicating relevant order, product, and policy information to internal partners and end users.
• Maintaining awareness of production and other factors affecting order scheduling and delivery.
• Processing customer orders, verifying accuracy and availability, and assigning schedule dates.
• Reviewing and coordinating changes and updates to sales orders.
• Handling serial number inquiries.
• Completing or assisting with shipping paperwork and confirmations.
• Supporting Inside Sales Applications with basic pump and/or package inquiries as a backup.
• Performing other related duties as assigned.

Qualifications

• Customer service or sales experience in a technical field.
• High attention to detail with the ability to maintain accurate records.
• Customer-focused with strong internal and external relationship skills.
• Excellent organizational skills and ability to handle multiple tasks.
• Proficiency with MS Office suite including Outlook, Teams, Word, and Excel.
• Experience with enterprise resource planning software, preferably JDE.