Technical Customer Service Representative

MDA; Richmond; On-site; CAD 48,000 - 65,000; Full time

Job summary

A leading space technology company is looking for a Client Services Representative in Richmond, Canada. You will manage customer orders for satellite data, ensure high-quality service, and collaborate with international teams. Candidates should have a relevant BSc. degree and excellent communication skills. Training will be provided, and the role offers a salary range of $48,000-$65,000 annually.

Qualifications

• BSc. in a related field and experience.
• Experience in a client services environment is an asset.
• Ability to work independently and in a team.

Responsibilities

• Provide customer service for satellite data orders.
• Communicate with international sales teams on customer needs.
• Develop satellite acquisition plans.

Skills

Good communication skills

Strong technical aptitude

Problem-solving skills

Organizational skills

General computing skills

Education

BSc. in Geography, Science, Physics, or Environmental Science

Tools

Order management software

Job description

Job Details

Description

Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration. The MDA Space team of more than 3,000 space experts in Canada, the US and the UK has the knowledge and knowledge to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you there.

Project Description :

MDA Geospatial Services provides Earth observation satellite data from commercially available radar and optical satellites with focus on Canada's RADARSAT-2 satellite. These products and services are used globally for resource mapping, environmental monitoring, offshore oil and gas exploration, ice reconnaissance, maritime surveillance and disaster management.

Position Description :

The Client Services Representative works directly with our international customers to provide solutions to their geospatial information requirements. Working in a team environment at the heart of our operations, the Client Services Representative develops solutions, plans satellite data acquisitions and ensures our high standards of service and quality are maintained. Our market is global, which provides opportunities with international reach, and occasional opportunities for travel. Full training will be provided.

Responsibilities :

• Provide customer service for MDA customers, taking and fulfilling orders for MDA satellite data
• Provide clients with information regarding MDA satellite imagery, applications, products and services to suit their requirements
• Generate accurate technical and financial proposals for geospatial data, based on customer requirements, and prepare confirmed orders for data
• Place orders and follow through to successful completion
• Develop and implement satellite acquisition plans to optimize satellite resources taking into account commercial priorities and regulatory requirements
• Communicate with international sales teams on customer needs and provide support to Finance and Network Stations Groups
• Provide support to management for the execution of major projects
• Supports the department through continuous improvements to processes
• Represents MDA with customers, suppliers and partners
• Must be available for rotating on-call work

Requirements (experience / skills) :

BSc. in Geography, Science, Physics, Earth or Environmental Science or equivalent related field and experience

Good communication skills, both written and oral, including technical writing and presentation skills

Self motivator with excellent organizational and problem-solving skills

Strong technical aptitude, adaptable to change with high attention to detail

Ability to develop a thorough knowledge and use of internal software for order management

Ability to work in a team environment as well as independently with some supervision regarding complex contracts / assignments

Experience in a client services environment is an asset

Strong general computing skills

Ability in programming languages is an asset

Comments / Special Considerations :

Travel may be required

Salary :

The compensation range for this position is $48,000- $65,000 annually. The specific compensation offered will be based on the qualifications and experience of the successful candidate

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