Technical Content Specialist

SureShot Solutions; Lower Sackville; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the dispensing industry is seeking a Technical Content Specialist to create and manage documentation for innovative products. This full-time hybrid role involves collaboration across various departments to ensure effective communication of product information. Ideal candidates will possess strong writing skills, technical knowledge, and the ability to produce engaging content that supports product understanding and adoption.

Benefits

Company events

Company pension

Dental care

Employee assistance program

Extended health care

On-site parking

Paid time off

RRSP match

Qualifications

• 2–5 years of experience in technical documentation or product marketing.
• Strong written communication and ability to explain technical concepts.
• Fluency in English required; French is considered an asset.

Responsibilities

• Write and maintain user manuals, service manuals, and quick-start guides.
• Script and produce instructional training videos.
• Design and produce sales collateral including product spec sheets.

Skills

Technical Writing

Graphic Design

Communication

Education

Bachelor's degree in Business (Marketing)

Bachelor's degree in Technical Writing

Tools

Microsoft Office

Adobe Creative Suite

KeyShot

Job description

SureShot Solutions is at the forefront of the dispensing industry, pioneering innovative equipment solutions that revolutionize the accurate dispensing of dairy, sugar, and flavor additives for both hot and cold beverages. Committed to understanding and meeting customer needs, SureShot has introduced numerous industry-first products designed to help Quick Serve Restaurants optimize revenue, maintain beverage consistency, reduce costs, enhance food safety, and improve speed of service.

Role Overview

We are a fast-moving company focused on delivering innovative products that help our customers achieve results. As we continue to bring new products to market, we need versatile, resourceful people to help us tell the story, educate users, and bring clarity to complexity.

We’re looking for aTechnical Content Specialist- a highly adaptable, detail-oriented creative who thrives on variety. In this role, you’ll support our new and existing products with everything from manuals and spec sheets to sales collateral, training videos, and instructional guides. You are part technical writer, part designer, part videographer, and full-time team player. You’ll work closely with product managers, engineers, customer service, and sales to develop content that drives product understanding, adoption, and long-term customer success.

Key Responsibilities

Technical Documentation

• Write, edit, and maintain user manuals, service manuals, quick-start guides, spec sheets, and job aids.
• Collaborate with subject matter experts (SMEs) to accurately translate technical information into easy-to-understand documentation.
• Ensure all materials align with brand voice, tone, and formatting standards.

Training Video Production

• Script, produce, and edit short training or instructional videos for external users.
• Coordinate with internal stakeholders to develop educational content that enhances product adoption and serviceability.

Visual & Marketing Content

• Design and produce sales collateral including product spec sheets, brochures and infographics that support sales and training initiatives.
• Develop high quality product renderings using KeyShot software.

Asset Maintenance

• Maintain an organized library of documentation and media assets.
• Ensure all public and internal content is current, accessible, and version-controlled.

Qualifications

• Bachelor’s degree in Business (Marketing) or related applicable field (e.g., Communications, English, or Technical Writing)
• 2–5 years of experience in technical documentation, product marketing or content development, preferably in a B2B or manufacturing environment
• Strong written communication skills and ability to explain technical concepts in a user-friendly way.
• Proficiency in Microsoft Office (Word, PowerPoint, Teams) and Adobe Creative Suite (especially Illustrator and Premiere Pro), as well as KeyShot for product renderings
• Fluency in English is required. Fluency in a French is considered a strong asset.
• Results-oriented and hard-working self-starter with a positive attitude.
• Graphic Design would be considered an asset.
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and work independently in a fast-paced environment.
• Experience working cross-functionally with technical and non-technical teams.

What You’ll Get

• A front-row seat to product innovation in a dynamic industry
• Variety in your day-to-day work with opportunities to stretch your skills.
• A collaborative, entrepreneurial environment with a supportive team.
• The ability to make a direct impact on product success and customer satisfaction.

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Job Type:

• Full-time, hybrid position working Monday to Friday.

Work Location: Lower Sackville, NS B4C 4H2

Candidates can also apply through Indeed by opening the following link:

https://ca.indeed.com/viewjob?jk=5b8c62a5ea818099&from=shareddesktop_copy

We are committed to providing an accessible environment for our workforce, candidates, customers, and visitors. Requests for an accommodation due to a disability can be made at any stage of the application. If you require an accommodation, please contact our team so an equitable opportunity can be provided.

We invite applications from all qualified candidates. We believe diversity makes us stronger. We welcome applications from individuals of all identities and lived experiences. We are committed to creating an inclusive, respectful, and supportive environment for everyone.

Please note that only successful candidates will be contacted for further assessment.